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Business Profile

Construction Services

Windisch Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking a refund of funds paid to a home improvement contractor for a project that was never started.I paid a $2,500 deposit on 01/20/2022 to ******************************* of Windisch Construction for a bathroom remodel at my home. Windisch provided a written bid, and verbally agreed to begin the project in February 2022 and complete it in March 2022. After months of apologies and excuses, the project was never started. I requested my money back on 12/05/2022 via text message, after which Windisch ceased all communication entirely. I subsequently sent a formal letter (via **** certified mail) demanding a full refund within 10 days. Windisch received the letter on 12/10/2022, confirmed by **** receipt signature. No response nor refund was provided.Attached to this complaint is a detailed chronology of events. Below is a list of the most important events.01/20/22: ***** provides partial payment ($2,500) via check; Windisch verbally establishes timeline of February 2022 start date and March 2022 completion date. Both parties text back-and-forth until 02/16/22, when Windisch stops communicating for two months.04/20/22: ***** sends multiple text messages between 04/20/22-05/02/22.05/02/22: Windisch sends long text message containing apology and explanation; proposes phone call for the following week.05/13/22: Windisch verbally agrees to start project in June or July 2022, yet provides no other communication for next four months.06/06/22: ***** sends multiple texts between 06/06/22-09/20/22, with no response.10/05/22: Windisch verbally agrees to start project mid-November 2022, yet provides no other communication for next two months.11/04/22: ***** sends multiple texts between 11/04/22-12/05/22.12/05/22: Windisch texts a long explanation. ***** requests refund via text message. Windisch stops communicating.12/08/22: ***** sends formal letter (via **** certified mail) demanding full refund within 10 days. Windisch receives letter, confirmed by **** receipt signature.

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