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Business Profile

Shooting Range

Hunt’s Long Range

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller has not shipped product and has shown no progress issuing refund requested for unfulfilled backorder.Order placed 5/16/2024.$235.48 was paid up-front via **** credit card 5/16/2024.Item Ordered - 2x Box of 100 6mm BR ***** (Cartridge) Brass.Item was on backorder, and in scarce supply at any vendor. Ordered with understanding that delivery time may take a while which is why refund was not sought sooner.Item has not been delivered, has now been available at several other sources for months, and still shows as available for backorder on **************************. Called and spoke to **** 5/19/2025 to request refund and was told that request must be submitted by email with details.Submitted email request 5/19/2025; no response received.Sent reminder 6/2/2025.Received response 6/3/2025: "The refund will have to be by check or Venmo. It cannot go back on the card due to time limit."; Sent response that a check would be fine and provided mailing address; No response.Sent reminder 6/9/2025; No response.Sent reminder 6/16/2025; awaiting response.The product backordered is advertised online at the vendor's website: ********************************************************** of 6/16/2025, item has not been received. Refund of $235.48 is requested; not willing to wait longer for product shipment.

    Business Response

    Date: 06/16/2025

    Hello, 

    We have communicated on multiple occasions about refund and have yet to receive a response on how to send the refund. We just reached out in a new email communication to the customer and tried to call the provided phone number. We can refund as soon as customer lets us know how he would like the refund.

    Thanks

    Customer Answer

    Date: 06/21/2025

    Seller responded 6/16/2025 by email that previous emails comms were not received. Responded to seller 6/16/2025 with mailing address for refund , and that no incoming comms were located other than previously reported. Followed up with phoncon to seller 6/17/205. Seller acknowledged receipt of 6/16/2025 email, verbally confirmed mailing address, and indicated that refund would be mailed with tracking 6/17/2025. **** tracking showed receipt of refund mailing 6/17/2025. Check for full amount of refund received 6/21/2025. Issue is closed.

    Customer Answer

    Date: 06/21/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

    Requested refund check for full amount was received 6/21/2025.

    Sincerely,

    ****** **********

  • Initial Complaint

    Date:11/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10/25 that was never fulfilled. I have been charged and received a confirmation email that my order had been received. But no updates and have not received the item. I have emailed twice and also called and left a voicemail. No response from the business.

    Business Response

    Date: 11/27/2023

    Business was closed last 2 weeks due to Holidays 

    Contacted the Customer today Via email 11/27/23 and advised of the mistake in the online system and reversed charges on card.

     

Hunt’s Long Range is NOT a BBB Accredited Business.

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