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Business Profile

Timeshare Cancellation

Resort Developer Network LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered a contract with this company but changed our minds within the 3 day period specified in the contract. We've been told several times that we would be refunded but this has not yet happened. This has been going on for a couple of months. We have disputed the charges on our credit card with our credit union. They have accepted our case so we have not been charged anything yet. However, the charges on our credit card are still pending.

    Business Response

    Date: 09/05/2025

    Dear Mr. ******************       We apologize for the delay in the processing your refund. Please be assured that we have been working diligently to resolve this matter. However, since you have disputed the charges directly with your credit card company, this has initiated a formal dispute process. As a result, we are unable to issue a refund at this time, as the matter must now be handled through the credit card provider's resolution procedures. This process may take several weeks to finalize. We understand your frustration and sincerely apologize for any inconvenience. We are confident that the issue is now being properly addressed and will be resolved in due course. 

           Sincerely, ******* ******, Owner, Resort Developer Network, ************** 

     

                  

          

     

     

    Customer Answer

    Date: 09/08/2025

    Complaint: 23621759

    I have reviewed the business' response and am rejecting it because:
    Many promises were made to resolve this issue before I disputed the charges with the credit union. All of those promises were broken. When the credit union tells me that they have been made whole then I will be satisfied but not before then.


    Sincerely,

    ****** ****

    Business Response

    Date: 09/09/2025

    Dear *** ****, 

              We sincerely apologize again for the delay and for any issues that were not resolved prior to the credit card dispute being initiated. As previously stated, the dispute process can take several weeks to be finalized. Unfortunately, until that process is complete, we are unable to take any further action or issue a refund. We understand this may be frustrating and again appreciate your patience as the dispute runs its course. Please be assured that once it is resolved, we will take any necessary steps promptly . 

     

              Best Regards, ******* ******, Resort Developer Network, ************** 

     

    Customer Answer

    Date: 09/10/2025

    Complaint: 23621759

    I have reviewed the business' response and am rejecting it because:
    This has been going on for more than 4 months so any statement about it taking several weeks to be resolved rings hollow. We will not accept any resolution through this BBB forum until our financial institution tells us that this matter has been resolved.


    Sincerely,

    ****** ****

  • Initial Complaint

    Date:06/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 13, 2025, my wife *****-*** ******* and I purchased the services of Resort Developer Network to stop our timeshare with ********************** and Diamond Resorts *************************** We charged $7,914 to our credit card for these services. This was in the early evening at about 5 pm. Our credit card was rejected and we decided to cancel our contract with them. On the same day at about 8 pm, we canceled it by calling the company that was handling the sale, **************. We spoke to *******, Her number is 417-33`7-3567. She said she would cancel it. We also spoke with ******* who was at the meeting to cancel. Heathers number is ************. We have a screen shot that ******* supplied us with from her text, showing that **** ******, who works for Resort Developer Network, got the information that we wanted to cancel and that our credit card was rejected and he indicated that he was going to let it go through because maybe it was meant to be. **** Tuckers number is ************. We have contacted all of the parties listed above asking for a refund. We have talked to people numerous times. **** said the funds were in arbitration, but my bank said they were not. The bank as started me repaying the money. I filed a dispute with *************** but lost the dispute because the bank said the company had proof I agreed to the contract. All parties involved with the exception of Serenity 1, who no longer works with Resort Developer Network have continuously said they would get back to me but have not.

    Business Response

    Date: 07/10/2025

    Dear ***** ******, We wanted to take a moment to clarify the situation regarding your transaction and provide a full update. Both you and *****-*** ******* signed a contract to trade your timeshare for a travel club membership, and your credit card was authorized at the time. However when we initially attempted to collect the payment, it did not process successfully. the payment was later captured after the rescission period had ended. 

    We understand you sent a text message requesting to cancel, but as outlined in the contract, all cancellations must be submitted in writing to our designated support email. Unfortunately, your text Message was not routed properly and was lost internally due to employee oversight, and we sincerely apologize for that. 

    After that, you initiated a chargeback with your credit card provider, which resulted in the funds being pulled from our account. All disputes are placed into arbitration by our payment processor, and we've explained to you that this process typically takes ****** days. If further disputes occur, it may extend the timeline. 

    As of now the funds have not been returned to us, but we are actively working with the payment processor to resolve this as quickly as possible. We are truly sorry for the inconvenience and frustration this has caused you and *****-*** *******. Please know we are doing everything we can to ensure your refund is processed, and we will stay in touch to provide a release date as soon as we have one. Thank you for your patience and understanding. 

    Best Regards, ******* ******

  • Initial Complaint

    Date:06/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never done any business with this company and have asked them to stop calling me yet they still call me every week day twice before noon and twice afternoon, sometimes as late as 8:18pm

    Business Response

    Date: 07/09/2025

    Dear *** *****, 

             Thank you for bringing this matter to our attention. Please know we take your concern very seriously. We sincerely apologize for any inconvenience caused by the repeated calls. We have promptly removed your name and contact information from our call list to prevent any further issues. If you receive any future calls for any reason, Please reach out to our customer service team directly at **************, so we can promptly address the issue. Once again, we apologize for any inconvenience.  

    Best Regards, ******* ******

             

               

            

           

Resort Developer Network LLC is NOT a BBB Accredited Business.

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