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Business Profile

Timeshare Advocates

My Owner Updates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Advocates.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec.14, 2022 We hired My Owner Updates to exit us from our timeshare. We signed a contract with them understanding that it could take up to a year for this to all transpire. We paid them ******* up front. Then a few weeks after we signed and paid them. A man called and said he was with My Owner Update and handles another part of the transaction and we need to pay more money for credit protection? We were very concerned about our credit so we paid another ****** ( I might add this man was very arrogant and rude to us.) After we paid him we consulted **** at My Owner up Dates he told us DON'T pay anyone anymore more money and that man that contacted us had been fired? Then later we are contacted from a company called ********* they said they partner with My Owner Updates and handle the credit protection. So as time goes on we are getting no up dates and getting letters from credit bureaus and ******* who we had our timeshare through, I call My Owner Updates, no one call back, I leave messages, I text them nothing.....Months go by.... I called ********* and they tell me little but that My Owner Updates is handling our exit. Then three months after leaving dozen of messages **** from My Owner Updates calls and says ********* is handling our exit? Finally after months of calls and getting no where **** starts replying and says they lost our file and he is in touch with ********* trying to find out what happened and takes it all the way to the president! Then finally calls me and says how sorry he is that they dropped the ball. Meantime Wyndham offers us a settlement to deed back to them. **** from My Owner Updates says just do that we messed up and will return your ******* (7******) So we do that. No refund comes he finally answers my many calls and says your refund is in accounting scheduled to go out Friday and that was three weeks ago so more lies. We want a refund for a job that was not done and want the company My Owner Updates held accountable.

  • Initial Complaint

    Date:07/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Retained them to exist timeshare @*********** Resorts, ************, **. Conract guaranteed 100% refund if exit not accomplished in ***** mos. It has been 18 mos without status report. Paid fee $7801.40 -4/1/2022.Two contacts requested more money. Last contact 5/27/2023 from *********, LV requesting personal information to protect credit during processing. Attempted contact today. Phone number not set up to receive calls or messages.Incurred a personal loan of $9000.00 at request of representative.Is there any way the contract guarantee can be enforced? We are retired, in our late 70's and on fixed income. We need to get out of the timeshare and our money refunded as soon as possible

My Owner Updates is NOT a BBB Accredited Business.

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