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Business Profile

Property Management

ATAM Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out in November 2023, gave them my forwarding address, and never got my deposit back. I still haven&#**;t received my deposit back. The owner is ********************* - ************. I would like to get my deposit back.

    Business Response

    Date: 03/04/2024

    Hello,

    My tenant ******************* left the house with much more damage to the house than what his deposit was for.  There were multiple doors with holes in them, holes in the dry wall, missing mirrors in the bathrooms, missing toilet seats ect.  The backyard was absolutely trashed, there were cracks in the tile in the bathrooms, missing shower heads, door k**** not functioning properly, a couple cracked windows, and the list goes on and on.  A major cockroach problem, the kitchen cabinets needed to be fixed.  I spent over $8000 dollars getting the place fixed up for the next renter.  I have always been a fair person, and I understand normal wear and tear, but this was way past that.  It's actually really surprising that he thought he would actually get his deposit back.  That should explain why he didn't get his deposit back.  That should explain why ***** didn't get his deposit back

    Customer Answer

    Date: 03/07/2024

    Complaint: 21354817

    I am rejecting this response because:
    The house was in disrepair throughout our tenancy. I left new toilet seats, two tvs, the house. Had ***** problems before I moved in. The doors didn't lock, the windows had no screens, any work done on house was needed before I lived there. Very disappointed in  our tenure there.


    Sincerely, *******************

    *******************

    Customer Answer

    Date: 03/18/2024

    Please close this case. Thank you 

ATAM Properties is NOT a BBB Accredited Business.

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