Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  20000 Bass Pro Dr Spanish Fort, AL 36527-9424

• 

  Cabela's

  7090 Cabela Dr NW Huntsville, AL 35806-2853

• 

  Bass Pro Outdoor World, LLC

  801 Bass Pro Ln Cary, NC 27513-2420

• 

  Bass Pro Shop

  1000 Bass Pro Dr Altoona, IA 50009-7600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some stuff from them last summer, and they automatically signed me up for their mailing list. For the past 6 months, every time I receive an email I click "unsubscribe", I get a notification that I was unsubscribed and that it may take up to 10 business days to get removed from the list. And yet 6 months later I'm still on the list receiving the emails. I tried to email about this as well, but I got a notice that my email bounced. I'm running out of ideas on how to get rid of these emails, and they're really getting on my nerves. If somebody at Bass Pro shop reads this and would like some customer feedback, I suggest you review your policies, because I have a feeling it may be impacting customer retention. Nobody likes to be harassed continuously and repeatedly after explicitly asking for it to stop multiple times.

  

  Business Response

  Date: 06/27/2022

  We will stop the emails.

  Customer Answer

  Date: 06/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The response addresses my concern and it is satisfactory. I will however need to verify over the next few weeks whether or not they put the corrective actions in place, or if I will still receive emails. Should I receive further emails in the future despite their commitment to correct the issue, I will come back and re-sumbit a complaint.

  Regards 

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********** I was trying to return item because too big and I could not online. I called in today to bass pro shop and they informed me it could take several days to get return slip to my email.

  

  Business Response

  Date: 06/23/2022

  Special return label and instructions were emailed on 6/22.

• Initial Complaint

  Date:06/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  weeks ago, I ordered a tennis ball, for my dog, on BassProShop.com. It was never delivered BPS REFUSED to replace the delivery that day and DEMANDED A, DELAYED, REORDER-AGAINST MY INSTRUCTIONS. THE REORDER DELIVERY, YESTERDAY WAS MISSED. BRITTANY, A PSYCHOWITH, FROM BPS CUSTOMER SEERVICE, IS DEMANDING THAT I WAIIT LONGER. C

  

  Business Response

  Date: 06/22/2022

  Second shipment was delayed and should arrive by Friday, June 24. Shipping was refunded to customer.

  Customer Answer

  Date: 06/23/2022

  Complaint: ********
  
  I am rejecting this response because: that is an insulting delay. deliver i by June 20
  
  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2022 sun tracker fishing barrage had a major break down of the benmi top both side rail swivel joints broke and stretched the wires and bent the frames. I had to remove it to prevent further damage to boat and wiring. I call them and reported to manufacture etc and asked if this has been an issue, response was no. Anyway I dropped it off at their bass pro shop in Denham springs to have it reviewed. Never heard from two weeks later I got a recall in the mail regarding the hazards and the precautions needed to be taken and that it should go in to be repaired To late for that mine was already in shop and the damage required replacement of the it not the repair of it. I never heard back from them final 6-8 weeks later I decided was time to call and check on it.*** the service manager tells me not sure about it would have to get back. Calls me back tells me it’s repaired ready to go. I of course questioned the repair as there was no way they were going to make it right without replacement. He informs that they will not be doing that they will not be replacing it. To which I responded well I am not accepting a repair job as don’t trust it and this was new used 3-4 times and this was totally unacceptable. At end of day they need to ship me a new one so I can put it back on the boat. The recall was to late to save this damage was already done and expect they would agree. But are not going to tell me that

  

  Business Response

  Date: 06/23/2022

  Tracker Marine is working on this.

• Initial Complaint

  Date:06/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting marketing emails at one of my email addresses from Bass Pro Shop after opting out multiple times.

  

  Business Response

  Date: 06/13/2022

  We will make sure his email is opted out from receiving marketing emails. It may take a few days to take effect if some emails had been scheduled to send this week.

  Customer Answer

  Date: 06/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In their Father's Day Flyer they list a 40" Masterbuild Electric Smoker for $299, which is a $70 Savings. The problem is this item is not in stock anywhere. NONE in any warehouse in the Country I was told. They must have known this when printing the flyer. This to me is a bait and switch to get us into the store. How many people wasted lots of Gas $$$ going to a store only to find them unavailable to buy or to ever order at the reduced price. It was my understanding that if they print it in a flyer they have to have at least one available. This is very frustrating to the buyer.

  

  Business Response

  Date: 06/23/2022

  We spoke with customer on 6/10.

• Initial Complaint

  Date:06/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint revolves around the misleading "sale" prices for marine electronics. I have been following a specific Garmin fish finder since before Christmas. The Garmin 106sv Ultra. Bass Pro has them listed at $1799.00 for list price but keeps putting them on "sale" for $999.00. Since Chirstmas they have been on/off sale multiple times. I'm attaching a screen shot photo of the latest "sale" from a couple days ago. The issue is they keep putting them on sale, but they are NEVER in stock. I've been ready to buy one for 6 months but like most Americans I try to be wise with how I spend my money. It seems very dishonest and very misleading to keep offering a sale on an item that is NEVER in stock. I've checked every store within 200 miles of my house and online and nothing. it's a very dishonest way to get you to come into a store looking for one, and then they upsale you to the more expensive one since the one you want is never in stock. They need to stop this practice immediately.

  

  Business Response

  Date: 06/07/2022

  We have been receiving small shipments of the unit due to supply chain issues and sell out within a few hours. We have maintained the sale price of $999.97 when stock is available.

  Customer Answer

  Date: 06/07/2022

  Complaint: ********
  
  I am rejecting this response because:
  

  This is categorically untrue.  The FIRST thing I do EVERY morning.  Get a cup of coffee, sit down at my home office desk, check emails, and then check Bass Pro website for the Garmin 106sv.  EVERY morning since Christmas.  It is never in stock when it's on "sale" but magically as soon as the sale is over it's in stock. 
  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 06/07/2022

  The price has not changed since it went on sale in December. 

  Customer Answer

  Date: 06/08/2022

  Complaint: ********
  
  I am rejecting this response because:
  

  This is 100% false.  I will start keeping records of it every time it changes now.  You guys are CONSTANTLY putting things on sale that aren't in stock.  This just happens to be the item I've been watching very closely. You had EVERY opportunity to offer a rain check for the item, or to offer the next model up in that line at that sale price.  But you don't care about keeping loyal customers.  I've been a loyal bass pro customer since 1998.  My wife and I on our honeymoon visited your bass pro store in Springfield, went to the museum and spent a truckload of money there.  Have been shopping with you guys ever since.  But with this blatant false advertising and your refusal of customer service that ends.

  I'm only trying to get an item that YOU advertised at the advertised price.  Nothing more, nothing less.  But you guys are using the Covid excuse of "out of stock".  Shame on you.
  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I financed and purchased a 800sxle tracker from bass pro the first part of January. I was told it would be approximately 3 weeks for delivery. As of today the item has not been delivered is the first part of the complaint. No attempts to contact us were made I would call once a month and was told each time parts were back ordered for it. Finally in the last couple weeks they stated the tires were the issue, they then stated they would be placing smaller tires on it then what was promised when we purchased it. We called the store that we purchased the item and asked if there would be any type of difference in compensation or if they were willing to place the appropriate tires on it when they became available. The response was the head of tracker will not do anything about it. This is not what we agreed to when we bought it, it was 27inch tires and 13 inch ground clearance and now it’s 26 inch tires and 12.5 inch clearance. The options they are placing on it has a less aggressive pattern and comes with their cheaper model. I feel like this falls under a bait and switch scam. This was purchased with a certain aesthetic look and now it will not be what we purchased. I am more then willing to still get the item but I want a discount for the difference in the tires or the correct tires placed when they become available. I have even emailed their corporate office with no response.

  

  Business Response

  Date: 05/18/2022

  Management has discussed with the customer that per Corporate, they're unable to give a discount or replace the tires. However, the offer to refund the deposit was made to the customer if they wish to not purchase. 

  Customer Answer

  Date: 05/18/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  We financed this item and have been paying on this for months and we have been paying interest for months, not to mention the time we have invested with waiting. Anyone with any sense knows that a 26 inch tire is cheaper then a 27 inch tire, therefore your cheating the customers out of money. 
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finalized purchase and took delivery of the new boat and trailer on 4/29/22. On 5/1/22 I launched the boat into the water for the first time. After launching the boat the winch plate which includes the winch and bow stop fell off the trailer due to not being properly welded on at the factory (pic showing that the winch plate was not welded to the winch post except on one edge/side attached), leaving my boat stranded in the water with no way to safely recover it with the trailer. Went to my local dealer on 5/2/22 to get the warranty claim started and inquire about getting a replacement winch post/plate assembly, loaner trailer, or some sort of assistance with recovering my boat which is still stranded in the water. Every step of the way I have had to force BassPro/Cabelas/Tracker/WhiteRiver to move things forward and communicate status. I am being bounced back and fourth between my local store service department who doesn't answer the phone, or have a way to leave a message requesting a return call and the national customer support team who are the only ones that seem to be able to reach the local store and get them to call me. Nobody can tell me when the parts to fix my trailer will be here, or even an estimated timeframe and refuse to provide contact info for someone who can. There seems to be zero urgency from BassPro/Cabelas/Tracker/WhiteRiver to help get this resolved in a timely manner or provide assistance in recovering my boat from the water. From a customer service prospective this is unacceptable for an issue that was caused by poor manufacturing processes and non-existent quality control on a brand new boat/trailer. At this point I have zero confidence in BassPro/Cabelas/Tracker/WhiteRiver resolving this in a timely manner and in the overall quality of their products, warranties, and service contracts they have sold me. The trailer needs to be repaired by EOB on 5/6/22 or I want a full refund.

  

  Business Response

  Date: 05/05/2022

  Management will review and contact customer.

• Initial Complaint

  Date:05/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new boat from Tracker Marine/Bass pro Shops. We noticed that there was a hole in the hull where THEY mounted an upgraded motor for us. I called them and they knew about it before we purchased it but said nothing when we went to purchase the boat. they agreed to pick up the boat (which we did not even have in the water yet) and "repair it at a professional welding and body shop. I then requested images before they drove the boat back to us to make sure they repaired it. The images were horrible and in worse condition than when they picked it up. they then tried to repair it again (in house which the service manager stated as they did all the work there). Image sent again were not what we purchased. I bought a brand new boat not a repaired one. I then called their corporate headquarters who clearly stated I should speak to the GSM at the store and request a "FULL REPURCHASE AGREEMENT" and obtain a full refund including the separate charges for registration and taxes as well as any upgrades I may have added. there are also holes in the compartment to which they have no explanation but have stated it may have been done directly at Tracker. This is NOT what we purchased. I no longer have any trust in this company as we have now been lied to 3 times by them. I want a full refund. I have also submitted a dispute with my CC company as well as a complaint with the Attorney General's office of Harrisburg. I have 2 calls to the GSM with not return call as of today, I was told by Dan the service manager that I will never get a refund and "you need to come pick up your boat" I again stated I bough a new one NOT a repaired one. I WANT a FULL REFUND. I have messages and emails I can forward if needed as well as phone records. I am a retired ands 100% disabled police officer and I hope they are NOT trying to take advantage of me due to being disabled.

  

  Business Response

  Date: 05/03/2022

  Management will review and contact customer.

  Customer Answer

  Date: 05/09/2022

  Complaint: ********
  
  I am rejecting this response because:Managemnetg has not contacted me at all. 5 phone calls and messages and not one response. They sent images once that show boat was NOT repaired correctly and is unacceptable.they admitted wrongdoing yet have not responded to ANY of my attempts to contact them.
  
  
  
  Sincerely,
  
  ********** ****

  Customer Answer

  Date: 05/18/2022

  05/18/2022: I reached out to the BBB, Attorney General, and the president of Tracker Marine. ***** from Tracker Marine, reached out to me directly with an apology, he stated that I would be receiving a new boat, registration, a new Keel guard, rod straps, full tank of gas, and a $500.00 gift card. I will follow up with the BBB if this company does not follow through with all of the above that was agreed upon.

  Customer Answer

  Date: 05/31/2022

  This issue has been resolved to my satisfaction. They have provided me with a brand new boat.