Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Warranty Plans

CHJS Home Warranty Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have POA for my mother, *************************. She has had cancer 4 times, 3 different types. I have always had to take care of her during her sickness, but has lived independently otherwise up until August of 2022. She had a stroke 7/7/20, then a worse one on 5/2/22 which took a longer recovery which has led to more memory problems and having to sell her home and moving her to independent living at ************** in ******, **. She needed Assisted Living but she has a urostomy and the *********** says if you have an ostomy you have to go to skilled. I check on her all the time and have thing in place to help her remember her meds, etc. I take her of her and my dad that lives 45 min away, so having her 5 min from me really helps her and me. So for my complaint, **** Home Warranty which says its under Omega Homecare, solicited her and she agreed to a home warranty over the phone, but she did not sign anything. Because of the strokes, I have had to take over all of her personal things, as she has done some questionable things that I have spent hours and days trying to fix. I have called the **** people so many times and sent in my poa with a letter on 8/17/22. They had taken out $1091.16 plus a $189 down payment from her checking account before I knew this and could cancel it and get it stopped. I had to sell her house to be able to move her and pay for the independent living. As of my last conversation on 3/16/23, with ******, they still have not reimbursed my mom her money. I have been dealing with them since August of 22 and I need the money back. They keep telling me they will send it when they get ready. I told them I hope they enjoy praying on the sick elderly. I don't understand how they can can even say she took this out without a signature. They say they had a recording. But please note that after these strokes, she was not making good decisions. Please help, I don't know what else to do and I need her money. Thanks!

    Customer Answer

    Date: 03/22/2023

    If you need more documentation, I have all 24 pages of the **** contract, my mothers bank statements with proof of deduction, and all of her medical records.

    I really appreciate your help. 

    Thank you,

    ***********************

CHJS Home Warranty Group, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.