Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

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Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,361 total complaints in the last 3 years.
1,681 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made two Enterprise reservations through *******. One was for 7/197/22 at the ***********, ** location, and another was for 7/197/20 in **********, **. On 7/18, I called Fort *** and spoke to ******, who told me I could pick up the car at 9 AM and theyd adjust the reservation to one day for $85. Based on that, I canceled Hackensack and paid someone $20 to take me to *********** at 8:45 AM. I was first to arrive, but the staff gave cars to others who came after me. I was made to go upstairs several times despite having knee pain. The staff whispered and looked at each other like they were hiding something. When I asked about the one-day adjustment, they acted weird and rude. **** then told me, Youre not getting a car today, and said there were 19 people ahead of me, though I was the only one waiting. I began to hyperventilate from the stressI had errands and a strict timeline. They gave no apology or assistance, and it felt like I was discriminated against for being a woman with an accent. They couldve been honest or helped me find a solution. Instead, I was dismissed and gaslit. I called Hackensack myself, and though they didnt expect me, they helped. The car wasnt clean and had sticky stains (I have photos), and I had to return home for a charging cord, losing more time. I missed all my plans, lost $200 in errands, $50 in tolls, and now have to rent again next weekend for $250. Hackensack staff were helpful and I commend them. But Fort Lees treatment was unacceptable. Im requesting a refund, reimbursement for my losses, accountability for the staff involved, and a formal apology.
Business Response
Date: 07/22/2025
Thank you for the opportunity to respond. Management offered compensation to resolve the matter.
Initial Complaint
Date:07/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding a rental charge expense for Rental Agreement 7ZWZF6 that Enterprise charged me which should not have been charged to my credit card. This rental vehicle expense was supposed to be billed to Point Pleasant Collision, but on May 10, 2025, I was charged for the 2 day rental (4/24/2025 - 4/25/2025) cost of $112.74. I should not have been charged for the rental cost and as such, I am demanding a refund. Payment was already made by the body shop. I have called the local *********, ** branch and spoke to **** on 7/7/2025. She looked into the details and saw that Point Pleasant Collision paid for this rental through a check payment and then for some reason, Enterprise also charged my card for payment. She said that she would follow up with Accounting as this was very unusual and that she has never seen this before. I called again on 7/8/2025 and 7/18/2025 to follow up, but she said that she has not heard back yet. She said she would call me once she found out, but I have not received a call back yet. On 7/11/2025, I contacted Enterprise's main customer service line to inquire about my issue. The customer service representative informed me that she had to reach out to management about my issue and that they would get back to me the same day or the next day. I chatted with support on 7/17/2025 and confirmed that Enterprise did receive a check. As of 7/20/2025, I have still not received a call back from Enterprise. Please resolve this issue and refund the duplicate payment on my credit card that I did not authorize immediately. Regardless of any payment issues, the body shop is responsible for the rental cost. This was made very clear during both the pick up and drop off of the rental vehicle. If there any issues with payment, Enterprise should be contacting Point Pleasant Collision, the body shop who is responsible for the payment.
Business Response
Date: 07/22/2025
Thank you for the opportunity to respond. Management has researched the complaint, identified the issue, and contacted the ******************* processed a refund to resolve. An updated invoice has been shared with the customer.
Customer Answer
Date: 07/28/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

**** *****
Initial Complaint
Date:07/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 20, 2025, Enterprise Rent-A-Car charged my card $251, even though I was not in possession of any rental vehicle at that time. The vehicle had been rented under an insurance claim and was returned in full on July 3, 2025, to the **********, AL location.Due to an oversight, the key fob remained in my personal vehicle, as my wife had accidentally taken it. I was unable to return the key immediately due to work obligations. However, the vehicle was no longer in use, and the key was personally returned on the morning of July 9, 2025.Despite this:The rental is still marked open, although the vehicle was physically returned on July 3, 2025.I was informed that only a manager can close the rental, causing unjustified delays.I was charged $251, which appears to be a fee related to the key not being returned immediately even though the car was.This charge is both excessive and unauthorized. I was not using the vehicle, and the key was returned in good faith. Given that this was an insurance-covered rental, no charges beyond the claim should be billed without my express consent.This practice may violate both the Fair Credit Billing Act (FCBA) and Alabama consumer protection laws, which prohibit billing for services not rendered or goods not used.
Business Response
Date: 07/22/2025
Thank you for the opportunity to respond. Management processed a refund to resolve.
Customer Answer
Date: 07/23/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** Congress
Initial Complaint
Date:07/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my frustration with the experience I had during my recent rental on 7/17, which caused significant inconvenience and unnecessary stress, especially while traveling with my baby.I arrived at the ****** mill location at 10:00 AM for my confirmed reservation, only to be informed that the location was sold out of vehicles. I was redirected to another location 20 minutes away. When I arrived, the staff informed me that they were unable to access or process my reservation because I had used points for one of the days.I then contacted customer service and was transferred multiple times, including to a supervisor, but no one could transfer my reservation to the new location. Ultimately, the supervisor created an entirely new reservation at a higher rate and failed to cancel my original one, which meant my points were not applied to the new booking.I did not get into a vehicle until 12:00 PMtwo hours after my scheduled time. Not only did this cause significant delays, but I also had my baby with me during the entire process, which made the experience even more stressful.Given the circumstances, I am requesting that my points be transferred and applied to my current reservation, or that I be issued a refund or credit to make up for the time lost, the price difference, and the inconvenience endured.
Business Response
Date: 07/31/2025
Thank you for the opportunity to respond. Management spoke with the customer and matched the reserved price to resolve.
Customer Answer
Date: 07/31/2025
Better Business Bureau:

I spoke with the manager who was understanding and kind. He was able to assist me regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******* ********
Initial Complaint
Date:07/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday July 15th I arrived at ************************************* where I rented a midsize suv and received a ***** that had brakes scrubbing, check engine light comes on, and the radio cuts off when driving. Ive called enterprise numerous times and was advised a member of management will contact me but unfortunately Ive yet to receive a call after several escalations and calls. Enterprise has failed to ensure cars meet the proper expectations of safety to ensure renters lives arent being risked due to mechanical failures. No empathy nor resolution regarding this matter.
Business Response
Date: 07/18/2025
Thank you for the opportunity to respond. Management spoke with the customer,addressed their concerns, and offered compensation to resolve.
Customer Answer
Date: 07/21/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution as the local enterprise resolved issue.

Sincerely,

******** *******
Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from the Enterprise in *********** (********************************************************************). I had transportation issues from the beginning of the trip. The van we received had not been cleaned in any way. (When the guy working first gave us the van, he asked us to hold on a second while he had the cleaners wipe off jelly that was on the steering wheel. This indicates the van had not been cleaned before this point. He brought the van back about 90 seconds later. The jelly was only half clean and at this point we realized the van was also filthy all over and smelled like smoke. There was a line of other customers and other cars to be cleaned, and only one worker with no manager available.)We ended up taking the car as it seemed no immediate remedy was available. It took us an hour to thoroughly clean the car ourselves and an entire bottle of Febreze just to make the smell bearable. I asked for the manager to get in touch with me but didn't hear back before we hit the road. Once I finally reached the manager, I explained not only was the car given to us filthy and smelly, but it also seemed to need maintenance as both the take off and braking responded slowly. He told me he'd call around to other Enterprises in ******* (our destination) and get back to me on where I could swap out for a different van. He said if he couldn't find a swap, he'd at least make sure I was reimbursed. I never heard back from him about a swap. Once I returned the vehicle 4 days later, he immediately apologized and told me he was going to refund half the rental charges. He explained that he could only authorize the first $70, but that he'd already reached out to corporate to approve the additional refund. This has still not happened despite me following up over 5 times, talking with several ***** a worker who basically said I was lying, and leaving 2 messages for the area manager. Out of the NUMEROUS times I rent with Enterprise I've never encountered such run around and unprofessionalism!!!
Business Response
Date: 07/21/2025
Thank you for the opportunity to respond. Management spoke with the customer and processed a refund to resolve.
Customer Answer
Date: 07/21/2025
I have spoken to a manager and was told I would receive the refund. Because I've heard this before though, I prefer the case stay open until I can confirm with my bank that a refund has indeed been issued. Thank you.
Customer Answer
Date: 07/29/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** *******
Initial Complaint
Date:07/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Enterprise Rent-A-Car regarding a $7,500+ damage claim involving a rental vehicle I was issued that was not properly documented.The original signed rental agreement was for a 2025 ***** Trailblazer, rented by my brother (the primary renter). However, at the time of pickup, Enterprise substituted a 2024 Jeep Grand Cherokee without issuing a new agreement or addendum. I was allowed to take the Jeep despite not being the primary renter, and no updated contract reflecting this change was ever signed.I also explicitly requested full coverage at the time of pickup. Because no updated agreement was created, the coverage was never applied. I followed up the next day requesting a new agreement, but the representative was only able to send vehicle details not a contract.Enterprise is now holding me liable for over $7,500 in damages to the ****. They claim that driving off the lot and paying constitutes acceptance of the vehicle. However, I paid under the original agreement for the Trailblazer not the Jeep. The closed rental agreement listing both vehicles was generated after the return and does not prove proper authorization.They have refused to provide a written contact at the branch for resolution, and are insisting the claim stands. I am requesting that this be reviewed due to procedural failures, lack of signed documentation, and improper denial of coverage.
Business Response
Date: 07/24/2025
July 24, 2025
Better Business Bureau
RE: Case# ******** / ****** *******
Enterprise File No. 22539227
To Whom it May Concern:
Please accept this correspondence as our response to the complaint filed with your office. We have reviewed the concerns raised by ****** *******. ****** ******* is listed as an authorized additional driver on the rental agreement. However, ******* ******* is the primary renter. On May ******** ******* ******* rented a 2024 Jeep Grand Cherokee bearing CA registration 9LQB931 from Enterprise Rent-A-Car Company of **************** dba Enterprise Rent-A-Car in ******, **********.
On May 16, 2025, the customer contacted the local branch to advise he had struck a curb in the rental vehicle the evening prior and that he had discovered that morning that the vehicle had a flat tire and additional undercarriage damage. A claim was created for the damage. The bill for vehicle repairs was subsequently sent to both ******* ******* and his insurance carrier.
Per Mr. ******** complaint, he maintains he is not liable for the new damage to the rental vehicle because the unit information listed on the original signed rental agreement was not accurate. Upon receipt of this complaint, it was confirmed with the rental location that the incorrect vehicle was initially but briefly placed on the rental agreement in error. However, it was only the 2024 Jeep Grand Cherokee that was involved in this transaction. The initial vehicle condition inspection was completed with Mr. ******** and he took possession of the 2024 Jeep Grand Cherokee. Very shortly after the initiation of the rental agreement, the rental branch updated Mr. ******* ticket information to reflect the correct rental unit. The rental location has also confirmed that the additional coverage Mr. ******* requested was added to the rental ticket at his request. However, the coverage Mr. ******* requested was Supplemental Liability Protection which does not include coverage for any physical property damage to the rental vehicle. The closed ticket confirms both the correct unit and added coverage.
At the time the renter took possession of the 2024 Jeep Grand Cherokee, the vehicle was determined to be rented without damage. The vehicle was returned with damage. Per the rental contract executed by Mr. ******** he is responsible for all vehicle damage which occurs during her rental period. ******************** will continue to pursue Mr. ******* for the damage claim.
Should you require any additional information, please do not hesitate to contact our office.
Sincerely,
**** ******, Analyst
Damage Recovery Unit
Customer Answer
Date: 07/25/2025
Complaint: 23602262

I have reviewed the business' response and am rejecting it because: My brother the primary renter. Signed for a different vehicle. They then switched without his authorization. Handing over a different vehicle without him approving. No new rental contract was created which lacked my request for full coverage for the new vehicle being handed over to us. When trying to communicate this via email they were very persistent on avoiding any responsibility in this. Refused to provide an email contact for me to follow up with the branch.

Sincerely,

****** *******
Business Response
Date: 07/31/2025
At the time the renter took possession of the 2024 Jeep Grand Cherokee, the vehicle was determined to be rented without damage. The vehicle was returned with damage. Per the rental contract executed by Mr. ******** he is responsible for all vehicle damage which occurs during her rental period. Currently, our office will continue to pursue Mr. ******* for the damage claim.
Customer Answer
Date: 08/01/2025
Complaint: 23602262

I have reviewed the business' response and am rejecting it because:Thank you for your response. However, Enterprises summary misrepresents key facts of the situation.

The rental contract that was executed was for a 2025 ***** Trailblazer, not the 2024 Jeep Grand Cherokee involved in this claim. The Jeep was substituted at the time of pickup without generating a new rental agreement or signed addendum from the renter (my brother, ******* *******).

I was the person who picked up the vehicle and was listed as an authorized driver under the original agreement. I explicitly requested full coverage at the time of pickup, which was not applied due to the absence of a new contract. The next day, after the incident occurred, I followed up to request the updated agreement and was told none existed.

Enterprises continued reliance on the original rental agreement as a basis for holding the renter liable is flawed, as the vehicle involved in this claim was never legally or contractually assigned to him.

I respectfully maintain my dispute and request that Enterprise either provide a copy of a signed rental agreement assigning the **** to the renter at the time of pickup or withdraw the claim. I have already filed formal complaints with the ************************************ and ************************************

Sincerely,

****** *******
Initial Complaint
Date:07/17/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 16, 2025, I had a confirmed reservation at the Enterprise location at ***************************************************. Upon arrival, the agent became extremely rude during our interaction and unilaterally CANCELED my confirmed reservation, refusing to provide the rental car I had booked.This forced me to take an **** to a competitor in ********* to secure alternative transportation, resulting in additional costs and nearly 2 hours of lost time. The agent's unprofessional conduct and arbitrary cancellation of a confirmed reservation is unacceptable customer service that violates basic rental agreement principles.I am seeking:Compensation for the additional **** costs incurred Reimbursement for the time and inconvenience caused Corporate review of this agent's conduct Assurance this won't happen to other customers I have documentation of my original reservation and receipts for additional costs incurred due to Enterprise's failure to honor our agreement
Business Response
Date: 07/21/2025
Thank you for the opportunity to respond. Management spoke with the customer, offered compensation, and sent a follow up email to resolve.
Customer Answer
Date: 07/21/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** ******
Initial Complaint
Date:07/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car July 3, 2025 I used enterprise/******************* location like I have at many different locations I left my personal car on their lot (108 same parking space rental car located) upon returning rental car 7/7/25 I was informed branch manager(****** *****) had authorized my car to be towed on 7/4/2025 so I called customer support 7/7/25 at ****** the *** informed me to hold on to the car at no charge until a regional manager calls me back I waited several days never got a call from any manager I called customer support several different times during my wait they gave me (cooperate answers) someone of higher management would contact me On 7/14/25 I returned to enterprise to try and resolve the issue I was informed by ***** branch manager(******* *******) that enterprise would do nothing for me it was my responsibility to get my personal car from the tow company and to either return the rental I was in or to extend my contract so I decided to return the car thinking I would not be charged I was informed that I owed enterprise $966 I was furious I traveled to Taylors towing in order to get my car it would cost $969 thank GOD they gave me a break on the price due to enterprise negligence it cost me $725 to get my car back from Taylors towing plus 969 to enterprise I should have only paid $295 the original agreement If only enterprise had let me know or even had a sign stating that I could not park on their property I would of found another spot for my vehicle they should acknowledge at all their locations that customers can not leave their personal vehicle on the property or it would be towed I have been using enterprise for at least 10 years and never had to deal with a problem like this they should also find a better way to communicate with the customers when a problem arises but I guess this big corporation dont care the little customer now has to suffer the lost of $1400 thanks enterprise for making life harder that it already has been for me!!!!!
Business Response
Date: 07/23/2025
Thank you for the opportunity to respond. Management processed a refund and notified the customer via voicemail.
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was visiting ******** for less than 3 days from June 19th-21st for a wedding that I was in (the first and last day were travel days, the second day was our only free day). We rented a car from the Enterprise ************** location. On the second day, we woke to find our car was not working. We were not at fault and Enterprise agreed. Enterprise sent a mechanic to review the car who determined it was a lemon. Enterprise then demanded we go to the nearest Enterprise location to exchange the car - 2 hours away from our location on the day of the wedding I was in. After several attempts to request Enterprise deliver a new and working car to us, they agreed, but the new car arrived just as we were leaving for the wedding causing us to be late. After this debacle, Enterprise agreed to refund us $100 worth of the rental fee for the weekend. Weeks later, Enterprise still has not refunded the $100. I called customer service 4 times, who said that they would contact the location who would call me back to discuss (they never did). Finally today, a customer service agent tried to claim the amount had been refunded, and sent me a receipt that displayed a -$100 charge but the charges were adjusted elsewhere to result in the same amount that was quoted to us initially. I feel tricked and upset. Not only did Enterprise's faulty vehicle ruin the day I was set to attend my best friend's wedding, they failed to live up to their promise of a $100 refund and then lied about it. At this point, I am demanding a full refund for the entire amount of the rental vehicle. This is unacceptable customer service and ********************** **** me a full refund to my original payment method at the very least.
Business Response
Date: 07/17/2025
Thank you for the opportunity to respond. Management processed a refund to resolve.
Customer Answer
Date: 07/18/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

Ally Norton
Customer Answer
Date: 07/28/2025
It's been over 10 days and I have not received my full refund. What is happening?
Business Response
Date: 08/04/2025
Thank you for the opportunity to respond. Management processed a refund of $100 on 6/29/2025. A refund of the entire rental cost was not offered. There will be no further action taken at this time.
Customer Answer
Date: 08/04/2025
Complaint: 23611102

I have reviewed the business' response and am rejecting it because while the $100 refund was processed, it took over a month to explain this to me as I did not see it appear on my card.
I also found out during this process that an additional fee was charged for the car repair even though Enterprise admitted fault - I do not believe I should be charged for this fee.
The back and forth just to get to this point has been excruciating and the faulty car Enterprise provided us ruined our less than 2 day trip to ***********, ** - we spent our entire day (during which I was in a wedding) seeking a resolution for the faulty car Enterprise provided.
Finally, the last response given to the BBB indicated a refund would be processed - now Enterprise is walking that back. I'm appalled at the lengths Enterprise would go to to potentially alienate a customer from all future purchases over a few hundred dollars that they are responsible for given the pain caused by the faulty car.
As such I have disputed this with my credit card company who will be filing a chargeback order with Enterprise.

Sincerely,

Ally Norton
Business Response
Date: 08/06/2025
Thank you for the opportunity to respond. On 7/17/2025, management emailed the customer at *********************** reiterating that the $100 refund, for the vehicle jump start and additional driver, is properly reflecting on the customers invoice. We have sent an additional copy of the customers invoice to the email on file. We encourage the customer to follow up with their banking institution to ensure the rental charges reflect that of the $339.24 rental total.
Customer Answer
Date: 08/06/2025
Complaint: 23611102

I have reviewed the business' response and am rejecting it because:

I'm requesting a full refund due to the issues caused by Enterprise providing a faulty rental car that ruined my 2 day trip, the poor communication throughout the process, and the absurd suggestion that I should somehow cover the costs of Enterprise's mechanical issues on top of it all.
I will not follow up with my bank and rescind the complaint per Enterprise's requests, I have filed a formal dispute with them.
Anyone at Enterprise who wants to know why I am standing firm on this can review the multiple contacts I have made to customer service and the ********************** over the past 2 months. I will not repeat myself on this matter.
Sincerely,

Ally Norton

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Enterprise Rent-A-Car is NOT a BBB Accredited Business.