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Business Profile

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Quality Autocare and Window Tinting Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to them and bought a car on Mar. 12, 2024. The day I got the car it was driving ok. The next day I let them know that the transmission was slipping. So they came and put transmission fluid in there. The mechanic there told me to take my car to his friend. The guy kept waiting to get the transmission. Once I got it, they said it will be a 6 hour thing or a day. I never got the car back. They put a bad transmission in it. I have been after him to get my money back or put me in a different car. I gave him $5,000 for the car. He is supposed to get me inside another car. I have been calling and texting him and he will not answer the phone. I would like my money back - $5,075.00.

    Business Response

    Date: 05/06/2024

    We worked it out and we resolved the issue. We gave her a new car and paid for an Uber for her. 

    Business Response

    Date: 05/06/2024

    We reached out to her and resolved the issue. 

    Customer Answer

    Date: 05/09/2024

    Complaint: 21639275

    I am rejecting this response because: My issue is not resolved. I was brought a loaner car while they work on my vehicle. The business is working with me but my issue has not yet been resolved. 



    Sincerely,

    ***************************

    Business Response

    Date: 06/11/2024

    We gave the vehicle back to the consumer and we have text messages saying thank you so much from her.  She said her car is driving great and appreciate that we fixed her car.

Quality Autocare and Window Tinting Inc is NOT a BBB Accredited Business.

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