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Business Profile

Concrete Aggregates

Kreative Driveways

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Aggregates.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBB received the attached complaint via mail.

    Business Response

    Date: 10/30/2023

    All work was completed as per our contract dated on 5/24/2023. Our company has been in business for 43 years and we do not offer pool anchor installation as that is not our specialty. At the time of the initial estimate, both owners Daniel and Lindsey were present. We did advise that several of the old pool anchors would need to be re-drilled due to concrete settlement. Again at the time of installation, Daniel had the conversation with Robert ***** that we do not re-install pool anchors post installation of our product.   Several months after installation on 8/29/2023  we received a call from ***** ***** in which we spoke to the customer. As an offer of goodwill, I did advise her that I would try and reach out to some pool companies to see if they could help her and that we would agree to split the cost. Again, this was done in goodwill and was not in any way a part of our contract for installation. On 9/29/2023 Mrs ***** called and advised she had a previous pool company come out to install additional anchors and was quoted $250 for labor and $250 for materials where I again advised her that we would, in goodwill split that cost. The following dayshe called indicating she had a bill for $641. In no way did we agree or have any agreement in writing that we would cover the entire cost of this as we had already agreed at the time of installation to include at no cost a large walkway leading to her driveway (again at no cost). Mrs. ***** became upset and again I did remind her that we do want our customers to be completely satisfied with our work and service therefore in order to resolve it we would be willing to split the cost with a copy of the invoice. We never did receive a copy of said invoice and have not been contacted since the last communication

    Customer Answer

    Date: 01/05/2024

    see attached i sent the bill they have not responded back 

    Business Response

    Date: 01/05/2024

    We did receive the invoice from Mrs. ***** last week and will refund agreed upon amount on the 15th when we pay all accounts payable monthly. 

    Business Response

    Date: 03/01/2024

    Good morning,

    We have never had a complaint with the BBB in the 44 years in our company history. I would like to request this be addressed on the our BBB listing. It currently shows that there was a complaint, however we provided all documentation to resolve this and I feel it should be noted as such rather than listed as complaint closed. 

Kreative Driveways is NOT a BBB Accredited Business.

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