Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Services

Terminix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 23706565

    I am rejecting this response because:

    There are TWO Terminix offices that serve my area and Im not sure if it was Columbia or *********** that did my actual service. However, one of the offices came to my condominium and said no - because I was on the second floor.

    Sincerely,

    ***** ******

    Business Response

    Date: 08/06/2025

    TERMINIX INTERNATIONAL 

    08/06/2025 

    ATTN: Mid-South Better Business Bureau 
    RE: BBB CASE # ******** ***** Aubert 

    Please be advised that there is no Terminix service office that serves the area of the address listed in this BBB case. It is possible that the address provided may not be the location where service is required. It appears the property at the listed address may be located in an area serviced by a ***************** therefore, Mr. ******* concern must be addressed by local ********************* We will endeavor to forward his BBB case to the appropriate ***************** We sincerely apologize for any inconvenience Mr. ****** may have experienced.

    Sincerely, 

    Executive Services Department 
    Terminix International 


    Business Response

    Date: 08/06/2025

    TERMINIX INTERNATIONAL 

    08/06/2025 

    ATTN: Mid-South Better Business Bureau 
    RE: BBB CASE # ******** ***** Aubert 

    The locations in the images are in franchised areas.  We will attempt to forward his BBB case to both locations.  We apologize for any inconvenience he may have experienced. 

    Sincerely, 

    Executive Services Department 
    Terminix International 

    Customer Answer

    Date: 08/06/2025

     
    Complaint: 23706565

    I am rejecting this response because:

    Unacceptable - corporate location or franchise, the Terminix branded rules, regulations, and policy & procedures - from a legal standpoint - are still upheld. As such, Terminix corporation allows their platform to specifically state termite condominium coverage is available.

    Instead of forwarding this complaint, I hope that corporate will stay involved - before social media (TikTok, ********, Snapchat, and X) get to weigh in on the differences between corporate Terminix brand versus franchise Terminix brand.

    Sincerely,

    ***** ******

    Customer Answer

    Date: 08/07/2025

    Terminix in ******* (corporation) is responsible for this complaint - which should and needs to be worked in your office.

    Customer Answer

    Date: 08/07/2025

    Terminix in ******* (corporation) is responsible for this complaint - which should and needs to be worked in your office.

    Customer Answer

    Date: 08/07/2025

     
    Complaint: 23706565

    I am rejecting this response because:

    Unacceptable. I sent the Terminix Franchise guidelines and it clearly states that the franchise locations must comply to the branded platform. 
    I have also filed with the ********************************** and the FTC.

    You will be held liable / even through civil suit. 

    Sincerely,

    ***** ******

    Business Response

    Date: 08/13/2025

    TERMINIX INTERNATIONAL

    08/13/2025

    ATTN: Mid-South Better Business Bureau
    RE: BBB CASE # ******** ***** ******

    We acknowledge receipt of Mr. ******** most recent rejection and his decision to involve the **************************'s Office and the ****
    As previously stated, upon contact from a consumer, the ************************* will assume responsibility for the resolution process, and Terminix ****************** will no longer be involved. We will fully cooperate with any inquiries from these official bodies.

    Sincerely,

    Terminix ******************


    Customer Answer

    Date: 08/13/2025

     
    Complaint: 23706565

    I am rejecting this response because:

    Terminix Corporate Headquarters has not addressed the corporate responsibility that they have between the relationship with franchises and the Terminix corporate brand.

    Unacceptable.

    I request the Memphis Better Business Bureau to continue the complaint process within the guidelines of membership agreements. The filing with the ********************************** and the *** has absolutely nothing to do with the filing with the Tennessee Better Business Bureau,

    Sincerely,

    ***** ******

    Customer Answer

    Date: 08/13/2025

    I had Terminix come to do a termite inspection - to potentially sign up for a preventative termite contract. Terminix was unable to offer me a contract because I live on the second floor of my condominium - yet they advertise the service for all residential properties.

    Customer Answer

    Date: 08/14/2025

    DO NOT CLOSE MY VALID COMPLAINT!

    Business Response

    Date: 08/20/2025

    TERMINIX INTERNATIONAL


    08/20/2025

    ATTN: ******** Better Business Bureau

    RE: BBB Case #******** ***** ******

    This letter addresses a complaint filed by a customer regarding a request for termite protection on a second-floor condominium. We appreciate the opportunity to clarify the situation.

    Our company specializes in subterranean termite treatments, which are soil-based applications designed to create a protective barrier around a structure. Due to the nature of this treatment, it is only applicable to the ground level of a building where direct access to the soil surrounding the foundation is possible.

    The customer in question resides in a second-floor condominium located in the middle of a building. Providing a subterranean termite treatment to a unit in this position is not feasible. A comprehensive, full-building treatment would be necessary to effectively address termite issues in such a structure, as individual units cannot be isolated for this type of soil-based application.

    Our inspector explained this limitation to the customer during the inspection conducted in July. We believed the customer understood that his home did not qualify for our standard subterranean termite treatment given its location. We are surprised by this complaint and sincerely regret any misunderstanding or inconvenience this may have caused.

    We are committed to providing effective and appropriate pest control solutions. However, in this specific case, the structural characteristics of the customer's residence prevent us from offering the requested subterranean termite protection. 

    Sincerely,
    ***** *****
    Branch Manager


Terminix is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.