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Business Profile

Deck Builder

Kennedy Deck and Fence
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were looking for someone to tear down and rebuild our deck. We chose to use premium Trex brand decking and premium Trex railing. We hired ******* Decking because he was listed as a Trex Pro on the Trex website. We were told by ****** ******* that he prided himself in building a level deck to accommodate the Trex decking and railing. In one area (see attached picture), the deck is not level causing water pooling after it rains, deck furniture wobbles, and the railing was not straight. I understand new lumber twists and bends as it dries. I pointed out the fact that some of the 2 by 12 joists were not installed crown side up (the correct way) which was causing the issues. ****** ******* acknowledged that a couple of joists needed to be replaced. I told him that I will share the cost to correct the issues. The job was completed on 12/7/23. We paid him $41,733. We told him we were in no hurry and asked to be kept informed of his return. We were told he would be here in May 2024, then November, then January 2025. It is now the end of July 2025. We started leaving messages on his phone in Feb 2024, texts, and emails with no response from ******* Deck. We feel the joist installation was just an oversight, and we still have confidence in his ability to correct the issues.

    Business Response

    Date: 08/14/2025

    I will reach out immediately to take care of the problem. 

Kennedy Deck and Fence is BBB Accredited.

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