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Business Profile

Deck Builder

Kennedy Deck and Fence
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a deposit of $1900 for materials for my deck and agreed to pay $1500 when the project was completed. The builder agreed to start construction on 9/22/25 and be completed by 9/24/25. I have tried to contact him by phone with no answers, just voicemail. I left messages. I have texted twice with no response. I sent an email stating I was starting to feel uneasy about our contract, yes I have a signed contract. I asked for either a start date or a full refund and an answer by close of business today September 29, 2025. I also called him this morning at 10:16 a.m. and received a text saying, call you right back. I have not received a call and its 5 p.m. I had a friend call to try and get a quote for a deck job and he called them back. Also, not knowing if he was sick or what, I called ********** and they stated he is buying materials there on a regular basis.

    Business Response

    Date: 09/30/2025

    I have reached out to the customer and am working on getting this resolved. 

    Customer Answer

    Date: 09/30/2025

    I have spoken with Me. Kennedy and he stated he was going to try and start the deck repairs on Tuesday September 30, 2025. I stated that as soon as the job is completed I will remove the complaint. 

Kennedy Deck and Fence is BBB Accredited.

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