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Business Profile

Furniture Stores

Smith Furniture and More LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transition is on April 6 of 2024. I got this sectional with recliners on each side and I was paying 200 monthly and on April 17th I paid 300 to help get the payment of 2000 paid off. On May 1st they took out 200 and on May 17 I was going to pay 400 and while talking with the acima payment ppl they said that I owe 4000 dollars because after June 5 that's what the payment was jumped up to because I didn't have the 2000 dollars paid off. I am a senior citizen just turned,66 last week and I felt like I was taking advantage of because I wasn't told if I didn't pay by a certain time my payment was jumped up higher. I only get income once a month and don't have anyone to help with payments because my husband passed away. I was hoping to get answers please and thank you

    Business Response

    Date: 06/12/2024

    After reading this e-mail, I wanted to reach out and let you know we use a third-party financing company named Acima. How this works is the customer comes in applies, then leases the furniture through Acima. I am the middleman that is selling the furniture to Acima, the customer is sent on their phone what the payment will be monthly, and they have to sign an agreement stating what payments with be and the day they will be withdrawn. This agreement also states information about an early pay off. This customer came into the store May 27, 2024 and explained what was going on, I called the customer on May 28, 2024 and I spoke with her as she explained she already called and spoke with a rep from Acima on what she needed to do with the furniture/lease. My understanding what the customer stated to me was that Acima rep told her to donate the furniture to a non-profit organization with a receipt in Acima name with the amount and send it back to them in the 14 business days. Customer stated she had this in an e-mail. This issue with the payment needs to be with Acima not with my company, the customer has to sign a lease agreement that states everything she needs to do to fulfill the lease and when using Acima for financing it's a lease agreement she is making with them.  

Smith Furniture and More LLC is NOT a BBB Accredited Business.

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