Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

RNR Tire Express and Custom Wheels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1st 2022 I went to RNR rentals to get tires. I was absolutely desperate since the condition of my tires had become unsafe. I feared I would have a wreck that could hurt my children or an innocent driver. I couldn't afford new tires and the only alternative was to get them from a place where I knew that I would pay double what they were worth. I ended up receiving 4 tires and I signed some paperwork. I misplaced the contract paperwork within the first couple of days but didn't think much about it. I guess I'm naive enough to think that the vast majority of businesses would never do anything as unethical and immoral as what Rent and Roll did to me. I was going through a box a few days ago and saw that my original agreement was for $92.00 monthly. However I was paying around $135.00 monthly and couldn't figure out why. Well, I had evidently been signed up for have for 3 different things that I had no idea about. The "Road Warrior Elite Program" which would fix flats and give you alignments when needed. I was told about this but I thought it was something that was complimentary. Had I known this was $20 every month I would immediately have said that I was not interested. Then I saw where I was paying $12.50 for something called "Roll Pro" which I have no clue about, and another $12.50 for a Road Hazard Warranty that I also was not told about.about. So I've been paying $44.00 a month extra for things that I absolutely did not want and did not agree too. I feel bad enough that I'm paying for used tires that only desperate and poor people would pay for, I have been paying $44.00 a month extra for something I didn't agree to, I have never used and I can't afford. Only the most morally corrupt business would allow this to happen. Please help me. I want reimbursed but more importantly, I want everyone to know about this disgusting business.

    Business Response

    Date: 08/16/2023

    ALL FEES ON THE AGREEMENT ARE AGREED TO AND SIGNED OFF ON BY THE CUSTOMER ******** ****** ON THE DATE OF THE AGREEMENT 8.1.2022. I HAVE FOUND NO FRAUDULENT BEHAVIOR OR CHARGES ON OUR BEHALF. ONCE NOTIFIED A YEAR LATER BY THE CUSTOMER THAT HE DID NOT WANT TO PAY FOR PROTECTION ANYMORE WE REMOVED THE FEES FROM FUTURE BILLINGS. AS WE COULD HAVE DONE AT ANYTIME IN THE LAST YEAR. I HAVE ATTACHED HIS SIGNED AGREEMENT INCLUDING HIS ACCEPTANCE INTO OUR PROTECTION PROGRAM IN WHICH HE SIGNED AND DATED AS WELL AS INITIALED. GOING FOWARD WE WILL NOT BE RETURNING ANY PORTION OF THE PAID INTO FEES TO STEPHEN HEICK AS THEY WERE PART OF OUR AGREEMENT.

RNR Tire Express and Custom Wheels is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.