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Business Profile

Solar Screens

Shade World
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Sunesta Sunroll Shade from the Sunesta Dealer, Shade Your World in ********, **. The motor went out and it is under warranty. The Dealer ordered a new motor months ago and will not come to install or give me a phone number to make a claim with the company. *** at Shade Your World is no longer answering my calls. It took months for her to acknowledge she has the motor and gave me four dates to install which each time they never showed up to install.

    Customer Answer

    Date: 12/19/2023

    Shade your World was contacted mid August  in Mid  September  they confirmed it was the motor and ordered a new motor took 3 months to get it brought to the house without the proper equipment to install. Came back two weeks later with the scaffolding but then decided it was too cold and windy.  Promising they would. Come back the next day early. Today they are a no show again.  I have talked with them a minimum of 30 times to install the motor that is under warranty. No success as of today 12/19/24

    Business Response

    Date: 06/14/2024

    We resolved this issue for the customer, it did take some time but it has been completed. 

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