We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

The Snelling Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a hot water heater replaced for $3850. I asked for a breakdown of the fee and have not received it yet. I have sent a number of emails back and forth but nothing. The person I am dealing with (**** ******) says he is having trouble finding the numbers despite the fact he told me it was something he could do. How did that original fee get determined in the first place? Did he just make it up? All I am asking for is a breakdown of the $3850 - how much was the hot water heater itself, how much was the labor, extra parts, and removal cost. I have been getting the runaround since August 30.

    Business Response

    Date: 10/28/2024

    As the sales manager I provide the equipment pricing that our comfort advisors use for in home selling. The pricing includes material cost, labor and company overhead.  There are numerous expenses that go into each of these categories.  When our advisors or technicians visit homes, they investigate the request and provide an upfront price for the recommended solution.  This is a very common practice in the service industry as it provides customers with a firm price for the service requested.  With this process we have a standard install price, therefore we do not have per job breakdown of labor and materials. 

    Respectfully,

    **** *******

    Snelling Company

    Customer Answer

    Date: 11/04/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although it's a b.s. answer from SNelling. If this was the practice, why wasn't I informed early on in the process with this response? Therefore, I think they're covering their backside; a common business practice.

    sincerely,
    ****** ****

The Snelling Company is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.