Health Insurance
UnitedHealth GroupThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,335 Customer Reviews
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Review fromStacy S
Date: 04/25/2025
2 starsIn the beginng, I thought United health care was great, they covered all my presciriptions and ** visits just like the *** I spoke to said they .From October last yr until march this ye they did but then ***** rooled around and they **opped coverage of one of my life saving prscriptions, my dexcom G7 which warned me at night when my glucose level **opped below 70.. no i have to wake up every 3 hrs at night and check my glucoswlevels it fell to 42 night before last and i could have died if i had not done a finger stick and reacte ******** covers the dexcom and United healthcare still **opped coverage on me.. i dont understand why they would do that.. maybe ******** will have some answers.I sure hope so.Gos bless you all ..Review fromTony S.
Date: 04/24/2025
1 starExtremely Disappointed with **********'s Lack of Flexibility and Poor Customer Service...I recently attempted to transfer my *** funds from ********** to a Fidelity *** via a trustee-to-trustee, in-kind transfer. The majority of my HSA balance is invested in a ****** HSA platform that ***** manages. However, despite multiple conversations and a clear request from ****** for a simple release authorization letter, Optum refused to provide one.Instead, I was told Id be required to liquidate all of my investments, move them into cash, and then request a transfer a process that can take weeks or even months, potentially forcing me to lock in unnecessary investment losses due to current market conditions. When I requested escalation or offered to pay a fee to receive the required letter, I was repeatedly stonewalled with scripted replies and no resolution.The **** (from outside the **) I spoke with were courteous, but clearly had no authority or flexibility to help, and management was inaccessible. The rigid policies and lack of adaptability at ********** have created a deeply frustrating customer experience. Ive lost trust in their ability to serve as a responsible HSA custodian and will be closing my account following liquidation of my stock holdings.If you're looking for a customer-friendly HSA experience with investment flexibility, I strongly urge you to consider other providers. This experience has convinced me that Optum prioritizes policy over people and your investments may pay the price.Review fromNicole B
Date: 04/11/2025
1 starNicole B
Date: 04/11/2025
************** is horrible. I am not sure why they are allowed to do business and manage funds for a federal savings ********** is time someone really looks into their practices and ethics as an overall company.UnitedHealth Group
Date: 04/14/2025
To Whom It May Concern:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.
Sincerely,
Consumer AdvocateReview fromThomas M
Date: 04/06/2025
1 starThomas M
Date: 04/06/2025
Scam scam scam do not get this health insurance you will waste your money they pay for nothingUnitedHealth Group
Date: 04/08/2025
This will acknowledge receipt of your complaint to the BBB, complaint number ******. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.
Sincerely,
Consumer AffairsReview fromjane d
Date: 04/06/2025
1 starjane d
Date: 04/06/2025
My co-pay jumped from ****** to ****** a month for ONE med!! I spent 3 days trying to get a HUMAN on the phone and when I did ,SHE HAD NO CLUE and gave me a different customer number. I got this plan because **** recommended it, MY MISTAKE>UnitedHealth Group
Date: 04/11/2025
UnitedHealthcare has responded directly to the member regarding the specific concerns detailed in this complaint on 04-10-2025. We thank you for providing us with the opportunity to address this concern.
Should the complainant have additional questions or comments after receiving our response, please kindly request the complainant contact me during normal business hours at ************, extension .608410
Sincerely,Review fromRebecca B
Date: 04/03/2025
1 starRebecca B
Date: 04/03/2025
This is the biggest joke of a pharmacy. I've spent 5 days over 7hrs on the phone, and spoken to 6 representatives and I STILL do not have my medication! This is an extremely important medication and they can't seem to get it together to ship it. It's almost how many monkeys does it take to change a lightbulb. Because no one can get it right. I'm betting tomorrow comes and goes and I still will not have my medication.UnitedHealth Group
Date: 04/04/2025
To Whom It May Concern:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.
Sincerely,
Consumer AdvocateReview fromJ. G.
Date: 04/02/2025
1 starJ. G.
Date: 04/02/2025
One claim got denied. They continually tell me it is being reviewed, but it has been far beyond the 30 days. They delay, delay, delay. I went through the emergency room, but they tell me my claim was not medically necessary, which is absurd. They make you fill out the accident from for every single claim related to the same accident, so if you fill it out once and think you are done. Forget it. Also, they say you need pre-authorization even after being admitted through the emergency room and needing surgery.UnitedHealth Group
Date: 04/04/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
Sincerely,********** *.
Review fromSteven S
Date: 04/02/2025
1 starSteven S
Date: 04/02/2025
I've tried to return a seat cushion that I purchased through this company and everyone that I've spoken with has placed roadblocks in my way and made it impossible to return. What an unpleasant experience. This is a truly ****** company.UnitedHealth Group
Date: 04/16/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.Review fromLilia W
Date: 04/01/2025
1 starI have never heard of or used CHANGE HEALTHCARE since I participate in an *** for last 15 years. I was mailed a letter recently advising me of Notice of Data Breach. I called the ask what provider had been hacked and they couldn't tell me. Moreover, the breach happened in mid-February, 2024. I'm being notified a year later? I'm not even going to sign up for the free credit monitoring. I want nothing to do with this inept company.Review fromAnna S
Date: 04/01/2025
1 starAnna S
Date: 04/01/2025
Please note anyone who is a patient of Optum/******* Clinic - when you sign up for Mychart you are automatically enrolled in paperless billing!!! They stop sending your bills in the mail. My daughter and I both wound up in collections - please check your Mychart for bills and/or do what we did and un-enroll in paperless billing.UnitedHealth Group
Date: 04/04/2025
This will acknowledge receipt of your complaint to the BBB, complaint number *****. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.
Sincerely,
Consumer Affairs
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