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Business Profile

Computer Hardware

Thomson Reuters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Thomson Reuters's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 77 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the ************* service for only a month and cancelled it. They proceeded to continue to charge me for a service that I did not use. Im being forced into a contract without my consent. I do not have the funds to pay for this service.

      Business Response

      Date: 10/17/2022

      We have worked with the customer to resolve this complaint.

      Customer Answer

      Date: 10/17/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/08/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our law firm has been a customer of ******** ************************************************ for over 11 years. We have had issues with them over the years with overbilling us, or sending unsolicited law books and then following with a $1000+ invoice. As long as I returned the book, or signed a new contract with them, they would fix their billing errors. Recently our contract was up for renewal, and they wanted us to sign a 3 year contract to get the best price. I told them we could not sign a 3 year contract and due to circumstances at the law firm, needed to switch to month to month, which seemed reasonable as we had been clients for over a decade. For the next two months the sales representitive emailed and called us almost daily to try to get us to engage in a new contract, with the minimum option 12 months. I told him over and over we couldn't agree to that, the longest we could do was 6 months. I became so frustrated that I told him I wasn't renewing at all and we went with a different company. Now they are saying since I didn't sign a new contract, we automatically entered into a new 12 month policy at the highest rate possible, because we didn't give the required 60 day cancellation notice. They continue to bill us every month and send past due notices. We believe our repeated communications that we couldn't enter into a yearly contract (which were all made in advance of 60 days of the expiration date) was cancellation, as they did not provide any options that worked for us. We did submit a formal written cancellation notice more than 30 days out.

      Business Response

      Date: 10/13/2022

      We have worked with the customer on a resolution to this issue

      Customer Answer

      Date: 10/19/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      They called me and apologized and agreed to cancel our contract and refund me for the months of service they charged that we didn't use. I received a credit on the invoices this morning, so it appears they will honor the phone call.

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our firm worked for weeks with a sales rep at FindLaw (a ******** Reuters company) to be listed within the legal directories of their website. We were promised verbally and in writing that they would link to us from their directory to our website. Once we signed the deal and they started to put the links up, we were told that the links could not point to our website but rather point to internal pages on the FindLaw site. When this mistake was pointed out to our sales rep they apologized for the mistake and referred us to customer service to resolve. We have not been bounced around to over 4 people in their organization now to only be told that what we were promised is not possible unless we give them more money to let them host our website AND they will not cancel our deal. The are now pounding us with communication telling us we owe them money with no way to cancel for the next 12 months. They appear to have a history of horrible and fraudulent customer behavior now that I have done some research on them. We are feeling scammed and hope this news will be made public about their horrible and deceitful customer service and perhaps ******************** can help us get our contract cancelled.

      Business Response

      Date: 08/17/2022

      We worked with this customer to resolve the complaint.

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