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Business Profile

Garage Doors

IDC-Automatic LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IDC automatic installed 3 garage doors in my new home roughly seven years ago. The problem I am having is with the garage door cables. There has been at least 4 sets of cable installed on the doors.IDC techs could not figure out the problem. When the last set of cable was installed I noticed they rub on the side of the garage door, in the precise spot the cables have been fraying. When I pointed this out to the technician I asked if he would move the cable pulleys over to fix the problem. He refused and left. After several phone calls to IDC . IDC told that repair would cost me another service call. I explained that they installed the doors incorrectly and should remedy the problem/ IDC has been the only company to work on those doors including installation. It seems the problem is deliberate to create additional service calls at my expense. I have called several times to address the problem to no satisfaction.

    Business Response

    Date: 04/23/2024

    We sincerely apologize for the challenge in getting these door working with the life cycle you would expect from the cables. The constraints to the door opening do make this a challenging situation. We have since this last conversation been back on out ***** to fine tune these doors at no charge. 

IDC-Automatic LLC is NOT a BBB Accredited Business.

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