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Business Profile

Safes

Sentry Safe Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** ******** ** ********** *** *** ***** ** ****** ********* ***** ***** *** ******** ** ********** *** *** ***** ** ****** ********* ***** ***** **** * ****** ****** *** ****** ** ******. My grandson changed the code on my Sentrysafe model sfw123es and I don’t know the code. He won’t tell me because he thinks it was funny. There is a default code that can be used if you need to change it on the back of the manual. Apparently, he tossed the manual in the trash. On May 9th, I went online and ordered a replacement. I received no confirmation of the order. After 10 days, I did not receive it. Thinking one of my neighbors got it, On May 20th I ordered another, and again received no confirmation of the order. Yes, I checked my spam box. I contacted them via a form on their web site on the 21st asking why I had not received a confirmation and told them I had purchased them twice. As of today, June 2nd, I have received no confirmation, nor response to the contact form. I called the 800 number this morning and got an answering machine that said the mailbox was full. I paid $119.00 for a product I cannot use. I have our trust documents in their!

Sentry Safe Shop is NOT a BBB Accredited Business.

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