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Business Profile

Swimming Pools

Oasis Custom Pools and Spas Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Oasis Custom Pools and Spas Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Oasis Custom Pools and Spas Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Oasis Custom Pool and Spas to build a pool in March of 2021. A deposit of nearly $6,580 written on March 8, 2021, was paid to him as he said we needed to purchase the steel right then as prices were rising the next month. So we did, even though I questioned his motives. We tried to get a detailed pool build schedule for the entire spring and summer, and only got long rantings and ravings about how covid essentially ruined his business, it was too wet, he couldn't get any workers, and the list went on and on. I have these emails and text transcriptions. Ultimately when he still had yet to dig or do any work by late fall/early winter of 2021, I asked him for a refund which he refused. He then strung us along for the next calendar year saying that if he could sell our pool to another buyer, he would get the deposit back on downpayment for the steel purchase. The last time I tried communicating with him was Sept 28, 2022, when he said he would call and explain how the process worked. Nothing has ever materialized and we would like to take this route to collect our money back before we try to explore a settlement in court. Thank you.

    Oasis Custom Pools and Spas Inc. is NOT a BBB Accredited Business.

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