Reviews
This profile includes reviews for Guardian Alarm Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 7 Customer Reviews
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Review fromHeather S
Date: 07/24/2025
1 starWe have been with Guardian a little over a year, we have had nothing but trouble. Sensors going off for no reason, the partitions failing or giving error codes constantly. I made a service appointment and they never showed, then a false alarm went off in the middle of the work day, the police were dispatched, I am the main contact for false alarms etc. and I never received the call. We then got fined $100.00 for the third false alarm. Save yourself from the headache, DO NOT go with Guardian Alarm, I am in a 5 year contract and cant get out of it.
Guardian Alarm Company
Date: 07/28/2025
My name is *****, I am the Director of Customer Resolution. Please accept my apologies for any inconvenience that may have been caused. We take every complaint seriously and appreciate the time and effort you have taken to bring this issue to our attention. After conducting a thorough investigation into this matter, we have identified the problem and taken the necessary steps to rectify the situation. I have issued a credit for the false alarm charges. Our technician serviced the system on July 24 and tested the system in addition to replacing batteries. I confirmed the order of the call list with ***** and left my direct phone number should there be any questions.Review fromMajd N
Date: 04/01/2025
1 starI have been with Guardian Alarm for more than 12 years. Paying $170 quarterly. I'm not on contract. I called to cancel and they said I have to be on 30 days notice even though I'm not on contract. I have 12+ years outdated equipment. Every time I called to upgrade I get the run around and crazy asks for money. The equipment I'm asking to upgrade is so outdated to the point that their technician said they don't know how to give me direction to replace the battery. I had to google it by picture to find out how to do this. I replaced while still on hold and he's looking for someone who can tell me how to do this. They are not worth it and I regret every penny I paid them.Guardian Alarm Company
Date: 07/28/2025
Our cancellation policy does require 30 days' notice. I have completed a security review of *** ********* system and confirm his system is eligible for an upgrade with more than 50 % off. *** stated he is decided not to cancel services with Guardian Alarm. We will still over the upgrade of his current security system should he chose to move forward with an upgrade.Review fromLisa K
Date: 06/26/2024
1 star******* NEVER should have sold to this company! They are the worst! We are lucky to receive notifications of system issues in a week after the event if at all! Today was the last straw when our smoke alarm was triggered and it took them 15 minutes to call then they hung up after one ring to our phone before I could even talk. Next they called my cell and AGAIN it rang one time before they hung up. As unbelievable as it may seem they called my husbands cell phone and AGAIN hung up before we could even talk. They have hiked up their rates 3 times in little more than a year to top off their lousy service. I will be looking for a security system elsewhere ASAP!Guardian Alarm Company
Date: 07/30/2025
Our customer for life team was able to listen an address Ms. ****** issues regarding our alarm response time and rate increase. She expressed her concerns regarding rate increases and after a security review, we were able to adjust her rates by offering a rate reduction for 36 months. This offer was accepted, and a security review will continue every six months.Review fromCatherine B
Date: 06/12/2024
1 starI purchased my system from Guardian Alarm on March 19th. My sales representative, ******, made a mistake on my contract. I was overcharged by $325 for equipment that I never received. I have been in touch with her several times to resolve the matter. Several months later, the amount has not been rectified. Of course, now it's too late to cancel the service. As soon as I can pay for the equipment, I will cancel my service with the company. I have reached out to several other individuals within the organization, and each time, I've been told they will send the request to upper management. BUYER BEWARE is my advice to anyone considering getting services through Guardian Alarm.Guardian Alarm Company
Date: 07/30/2025
Good afternoon, my name is **** *******, I am the Director of Customer Resolution. Please accept my apologies for the inconvenience that may have been caused. We take every complaint seriously and appreciate the time and effort that was taken to bring this issue to our attention. A refund of ****** along with a two-month credit will be issued toward the monitoring .Review fromBernice Diane M
Date: 04/02/2024
1 starI am a 72 year old disabled customer of ********************. I just recently discovered that my premises did not have services since October 2023. Yet they continue to accept cash payments. The system seemed to work because the system showed engagement and stopped using the codes. I need that service because I am disabled and count on the emergency button. They finally sent back ****** and want a fee to recollect the service and update the system. Can afford this and will not accept this situation.Review fromBecki K
Date: 12/01/2023
1 starWhen I bought my house from the ***************, it came with three months of Guardian alarm for free, paid for by the City. They sent a rep to my house and he had me quickly sign on his tablet or device. He did not fully explain what I was signing and I unfortunately, didn't do my own due diligence because I naiively thought a company wouldn't scam me like that. I signed my life away for a three year contract (after the free three months were up) and they wouldn't let me get out of the contract even after I moved. Then they raised my rates without even talking to me about it. So I had to call and complain about being stuck in a contract but then they can just raise the rates any time they want? They lowered the rates to the original cost after I complained but I was still forced to pay for for the three years. Even when we did use the service they didn't always call the second contact before sending our a fire truck for false alarms. This is my last month paying on this terrible service and I cannot wait to cancel. I've been counting down the days until I hit three years. I'm using ADT now at my new house.Review fromPatricia W
Date: 01/19/2023
1 starThe appointment process was a waist of my four hours. Maybe the employees were distracted when making the appointment that was confirmed twice before we hung up. I had an appointment scheduled for 8am-12pm. At 12:00pn I called when nobody arrived. I spoke to someone over the phone who couldnt tell me why my appointment time was changed. ****pm. Maybe they should send out confirmation appointments to avoid this in the future.like most companies. Seeing that I made the appointment a week in advance. Truly, I wish I had gone with another companys device now. So I had to reschedule for another day. Im already irritated for my waist of time and sleep. Then the guy tells me he cant reschedule until I verify its me and my pass code! Who else would be rescheduling and even know about them not showing up. So I held on another 5mins while he checked the schedule. Go somewhere else
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