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Business Profile

Towing Company

A & E Towing Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to the shop on Monday August 11, 2025 after calling to see if I could have the car looked at. The owner, *** had said both over the phone and at the shop that he would look at it the following after noon (August 12, 2025). I did not receive a phone call from them until Thursday, August 14, 2025. The phone call was hosted by ***, who said they had fixed the rear brakes, replaced the rotors, and replaced a caliper. I did not authorize any of these repairs. When I picked up the car, the brake petal had to touch the ground in order for the brakes to activate (unable to hard brake), as well as my check engine light was on and there was no power to my blinker or radio. After speaking with *** again over the phone, she informed me that my car had "issues" while it was there, which I was not notified about until after I made the complaint. On Saturday, August 16, 2025 at 10:26 am, *** said via a phone call that they would refund me the money and that ** would process it on Monday, August 18, 2025. Today, September 2, 2025, I called again because I had not received a refund, nor had I heard from them about it. I was told by ** that the only way they could process the refund is if I brought the car to them so they could prove there was an issue with it. I had already had work done on the car to make it safe to drive, as it was not safe to do so after A&E Service had done the unauthorized repair.

A & E Towing Service is NOT a BBB Accredited Business.

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