Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Qwik Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for parking at Qwik Park from February 17 - February 21, 2025. Due to an extension of my trip, I retrieved my vehicle on February 24 and owed an additional $42which I was told via email could be paid upon exit.However, when I attempted to pay at the exit kiosk, the system rejected my barcode with an "expired voucher" error and provided no way to pay the outstanding balance. I was then forced into a 30-minute ordeal due to the incompetence of their payment system and staff.Issues Experienced:Broken Payment System The kiosk did not allow me to pay my remaining balance despite Qwik Park previously confirming this would be possible.Failure to Issue a Ticket Upon Entry When I first entered, I scanned my barcode, the gate opened, and I proceeded in. At no point did the system force or require me to take a physical ticket.Accusations of Dishonesty Upon attempting to exit, I was told it was impossible for me to enter without receiving a ticket, and staff implied that I was lying instead of acknowledging the systems failure.Unprofessional and Dismissive Staff Instead of resolving the situation efficiently, the employee handling my issue was rude, condescending, and dismissive. I was not treated as a paying customer but as an inconvenience.Unreasonable Delays That Cost Me Money What should have been a simple payment process took 30 minutes of my time. I am a business professional and my time is valuable. Based on my earnings, Qwik Parks failure cost me over $50 in wasted time and made me late for an important obligation, on top of the $42 charge.Desired Resolution:I am requesting:? A formal acknowledgment from Qwik Parks management regarding this incident.? An explanation of how they plan to prevent this from happening to other customers.

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 11/20/24 @4:06pm I entered Qwik Park to park overnight there is a sign that states $14.00 daily rate. Upon returning on 11/21 @ approximately 9:45a.m. I was told that my total amount due was $28.00. I informed her that I had just parked the previous afternoon she then states that after midnight is considered one day. I tell her one day is a 24 hour period and request a supervisor. Supervisor then comes and proceeds to tell me that the policy was just recently changed. I asked her where is it posted that there is new pricing, and she said there was none. I informed her that i was not expecting to be charged almost $30 for parking for ************************************************************************* maybe I can call someone to come up there to give me the rest that I am short. For me this was totally unacceptable and gross negligence on their part to not have this policy posted upon entry. Eventually she did credit me with one day after me backing back and calling the (888 number) to try and reach corporate only for her to answer. If this is an acceptable policy I feel like it should be noted upon entry.

    Business Response

    Date: 12/06/2024

    Dear Ms. ****************** you for parking with us and for your feedback. We have a new computer system at Qwik Park and the calculations for the daily rate were briefly changed to dates parked, we have since been able to change the calculations back to 24 hour time periods ( no proration after the first day) for drive up rates. This information can be found on our website. Please let me know if I can help any further. We appreciate your business and look forward to welcoming you back soon.

    All the best,

    The Qwik Park Team

     

Qwik Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.