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Business Profile

Pizza

Tiffany's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the $30 order with a **** credit card. I requested a receipt for the purchase but was denied. The counter clerk walked away and ignored me, but when I asked a second ****** she informed me that they don't print receipts after purchase. They only provide customers with a pre-purchase receipt showing the items ordered, but since payment has not occurred, there is no payment listed. Businesses should provide customers with a receipt if requested, especially for credit card purchases where tips or fees could be added without the knowledge or consent of the cardholder. Customers should be entitled to proof of payment and a way to verify the actual purchase amount charged to the card at the time of purchase. It is much harder to dispute incorrect or erroneous charges after the fact without a receipt. It is a safeguard for both the customer and the business to keep transactions transparent.

    Business Response

    Date: 01/09/2025

    I am very confused why someone said they couldn't reprint a receipt for the customer. Normally a customer receives a copy of the detailed billed when they are handed their order at the counter. If anyone needs a credit card copy that only takes a few seconds and we always provide the customer with that if we requested. I have reprinted copies for customers that ordered months before in the past. We still have the receipt on file and could reprint that with in seconds. The manager on duty was not notified of this situation at all. We do have numerous new employees and it could of just been a misunderstanding with them not knowing how to do it. The customer did place their order online so would of automatically received a confirmation email with their order details and the total bill. For pick up orders there isn't a option to add a tip on the receipt only on delivery orders. If the customer would like a copy we would be happy to print that out at any time for them. 

Tiffany's Pizza is NOT a BBB Accredited Business.

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