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Find a Location

Trojan Power Sports, LLC has 1 locations, listed below.

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    Business ProfileforTrojan Power Sports, LLC

    Motorcycle Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This Company offers Motorcycle Sales, Parts, Service.

    Business Details

    Location of This Business
    1090 S Telegraph Rd, Monroe, MI 48161-4056
    BBB File Opened:
    6/3/2013
    Years in Business:
    13
    Business Started:
    6/1/2010
    Business Incorporated:
    10/18/2010
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    3
    Alternate Business Name
    • Monroe Cycle
    Business Management
    • Mr. John Carr, Owner
    Contact Information

    Principal

    • Mr. John Carr, Owner

    Customer Contact

    • Mr. John Carr, Owner
    Additional Contact Information

    Fax Numbers

    • (734) 457-0644
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We bought a brand new Max 26 tractor with front end loader, Backhoe and rear tiller. This totaled $35,363.16 We were excited when they delivered it. I started using it right away and quickly discovered multiple issues with the machine. The loader barely lifted 800 pounds. The machines rating is 1600 pounds. The bucket falls 3 to 5 inches a minute. The backhoe is also under powered and has trouble scooping into the ground. The cruise control does not work. The rear differential lock does not work. I called back to Trojan and they asked me if I could bring it back. I put it on my trailer and drove it back. Didn't hear anything the next day. I had to call and get an update. I was told the line pressure was very low and they needed to send a hydraulic fluid sample to ******** before they could do anything to the machine. They told me they were swapping the fluid and filter and that should make it better. Then they delivered it back to my house. The lift capacity was less than it was when I originally got it. Within an hour of trying to use the machine, the power steering completely failed. I called Trojan sports back and told them I had all the existing problems and a new problem. They told me to bring it back as soon as I could. The tractor sat there Saturday, Sunday and Monday. I didn't hear anything back from them so I had to call Trojan's Motorsports back again. Service said they can only do one repair at a time. I asked,since there are multiple major failures with the machine, who do I talk to about getting a different machine since this one is an apparent lemon and or a loaner machine. Every time I call Trojan to speak to the rep (****) that sold it to me or the general manager (*****). They asked my name, then tell me they are busy. They tell me they will call back and never do.When I ask about getting a different tractor, because this tractor has so many problems they can't seem to fix. They ignore me and stopped answering my calls.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

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