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Find a Location

Hidden Trail Apartments has 1 locations, listed below.

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    Business ProfileforHidden Trail Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1513 Stewart Rd Apt 110, Monroe, MI 48162-9235
    BBB File Opened:
    2/16/2011
    Years in Business:
    8
    Business Started:
    3/1/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    1
    Alternate Business Name
    • Hidden Trail Holdings, LLC
    Business Management
    • Ms. Aimee Jankowski, Property Manager
    Contact Information

    Principal

    • Ms. Aimee Jankowski, Property Manager

    Customer Contact

    • Ms. Aimee Jankowski, Property Manager
    Additional Contact Information

    Fax Numbers

    • (734) 243-0338
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/24/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I moved in here at the end of march when my girlfriend had or second child. When i first moved in i forgot to switch the power into my name and a few weeks ago it got cut off. So i assumed they cut it off through dte. I transferred it into my name & my power never came back on. The following day i put in a power outage through dte and they said there was power to my meter it wasn’t them. I called the 24hr maintenance because it was a sunday told them the situation and said dte said it had to be on them, i never gave him my name or my apartment number. He just said he’d call me back & 5 minutes later my power was back on. I lost over $500 in food, my 4 month old & 4 year old were having to sit in cold baths to cool down because its summer and we live on the third floor & the office lady *** said she can give us money to our rent for the days we were without & money for the food we lost but what was that not even 200 for rent & 100 for my $500 worth of food that was gone & the money i had to spend on food for the days we couldn’t cook in our home?? I have phone recordings of it all. I have screenshots of the phone calls & the emails from dte. & we have had roaches since moving in and pest control came and we had to leave our house for 4 hrs came back and I don’t believe they did anything. There was no smell of chemicals in my house. It still smelled like the food i made for my daughter hours before leaving.
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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Christina R

    1 star

    10/02/2023

    This place needs to be condemned the amount of fires it has had, and then charging ppl $900 a month when we can’t even get hot water, this place is a joke

    Hidden Trail Apartments Response

    10/11/2023

    **************** recently put in a work order regarding the fluctuation between hot and cold water while taking a shower on 10/2/23 (she has lived here since 7/7/23) and having a smoke smell in her unit. We went to her unit the next day, 10/3/23, and no one was home. I called and left her a message to call and let me know if we have permission to enter or when a good time to come repair the issue and she did not return my call. Her father called me on Friday 10/6/23 complaining that they were not getting anywhere with her renters' insurance company regarding the smoke smell in her unit. There was a fire on 9/18/23 in a unit on the same floor. I was unaware that her unit was affected up until 10/2/23 when she left the message about the work order, or we would have placed air scrubbers in her unit as well (as they are all throughout the building currently). After speaking to her father, I offered to transfer her to another unit. She came in on Tuesday 10/10/23 to look at the unit that I have available, and she accepted the transfer and told me she would be in today, Wednesday, 10/11/23 to pick up the keys to the new unit. She was very thankful and grateful, so I assumed the issue had been resolved.

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