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John & Sons Auto Sales has 1 locations, listed below.

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    Business ProfileforJohn & Sons Auto Sales

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1154 Grandville Ave SW, Grand Rapids, MI 49503-5028
    BBB File Opened:
    1/26/1998
    Years in Business:
    77
    Business Started:
    1/1/1947
    Type of Entity:
    Corporation
    Alternate Business Name
    • John & Sons, Inc.
    Business Management
    • Mr. Edward D. Malski, Owner
    Contact Information

    Customer Contact

    • Mr. Edward D. Malski, Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/03/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Purchased a 2010 *****($6000) only for the engine to blowout while driving home off their car lot. Turns out the engine block had a crudely patched hole and disabled dash alarms. After a $12,000 repair estimate plus fees associated with the breakdown, John & Son's offered $2,000 to cover "some cost". They reminded me it was bought As Is then recommended a muffler shop/salvage yard for the engine swap. 01/21/2022 test drove then bought 2010 ****** *****. 01/23/2022 drove purchased vehicle from lot, 130 miles into first drive as owner the engine fails. call tow truck rent hotel. 01/24/2022 rent ***** and tow vehicle back to dealer in an attempt to return purchased car. sales man reminds me i bought it as is and says it needs to be taken to a mechanic for inspection. Dropped car off at ****** dealership with certified hybrid mechanics. Rent another hotel. 01/25/2022 pick up rental car then head to John & Son's Auto to speak with Ed (Owner). Owner declines to refund car purchase an says they will cover some cost of repair. ****** mechanics get back with a repair estimate of $12,000 for new engine and hybrid battery. forward estimate Via email to John & son's. Get a call from Louis (salesman) about a bad review left on google by one of my family members, hostel demands to take review down made. 01/27/2022 presumably Ed responds through repair estimate emailed prior, offering $2000 to cover some repair costs. 01/31/2022 i respond to Ed's email declining offer. 02/02/2022 have not heard from since. Ive spent $6282.94 on this vehicle that did not make it home off the dealers lot and have enured close to $3000 in costs related to breaking down a now renting a car.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brenda S

    1 star

    07/19/2023

    Don't buy from this place.just bought a car from them 2 days ago needs brakes all the way around other problems too went back to talk to them and they say got to talk to owner well owner is not in won't be in for another week

    Local BBB

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