Business ProfileforGrapids Irrigation

I would NEVER recommend this service to anyone after years to using them on my sprinkler system. Obviously, they have NO loyalty to returning customers for the work, My Grandma, Father and neighbors with sprinkling systems have used this service over the years. Now that I am the owner of the residence in which the work is being done, I have been treated terribly. The service tech was yelling at me. Trying to blame me for the bad word that they did. What a joke almost $700.00 to repair a sprinkler head that was broken? The heads along are under $20.00. There was no explanation on what was being replaced in the invoice, what was this amount really for in costs? Crazy and when I call to ask what was going on I am always put off. There is never someone of authority to talk with. I called time and time again only to never hear back from them. Obviously they do not care anything about the customer. I would like to call Target News 8 and expose them for the cheaters that they really are.

Thanks for forwarding this concern. We are committed to resolving any concern that is communicated to us by our customers and are happy to review this specific situation. From the information provided, we believe her concern is associated with a Spring Start up in June of 2020. At that start-up we replaced one valve and three sprinkler heads for $665. Our notes indicate that we were supposed to repair a sprinkler head (that may have been damaged by a fence company) at no charge the following spring - although the customer believes it is one of the new sprinkler heads that we installed. We returned to the property in June and the technician spent over an hour at the property. There are notes that the customer is unhappy - and that we are to provide a free winterization - although there is no indication that the broken was replaced. The visit was free of charge. We have not returned to the property since and it is unclear whether it because the customer does not want us to return or we have not been able to confirm an appointment. 
At the end of the day, it appears that the customer needs better communication from Grapids and the customer's concern needs to be resolved. We will follow up with the customer to work out a resolution.