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Business Profile

Custom Shoes

The Good Feet Store - Grand Rapids

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Kathy Y

    Date: 07/17/2025

    After spending $1800 to purchase a "system" of orthotics, I tried very hard to make them work in my shoes. But the pain continued in my feet and hip. When the sales *** called to see how I was doing I asked about receiving a refund. Well, didn't I notice on the bottom of the sales receipt in the fine print that there are no refunds! I returned to the store for a refit, but had a similar poor outcome. At that point I wrote a one star review. Well that got their attention! Of course they offer refunds!! When I returned to the store to get my refund I was met by the manager. Long story short, it was either take down my review or no refund. So I caved in and received my refund. I was coerced. I tell everyone I know not to shop there. No one needs a "system " of orthotics at any price.

  • Thesteeleman1

    Date: 09/10/2024

    Work for a short time(like the whole day I purched them), then feet hurt for days.. went back into the store TC,MI. They gave me another size insole, let me walk around the store sent me home to try again. The next day again my feet hurt just as the last try. super over priced, staff was very standoffish, 2 men at the main deck and a young man doing all the work, with in not much experience imo. If you choose to shop with them plan on spending $1,000.00-$1,500.00 and have your feet hurt. O ya dont even think of changing you shoe typ, brand..Buyer beware! You have been Warned.

  • Marsha L

    Date: 06/28/2024

    They are a joke. Went back and just received black arch for $500. That is all they would do. Tried for weeks wearing them per schedule, but after 5 hours had to stop. Couldnt wear any longer and feet were killing me. What a rip off.

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