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Business Profile

Arch Supports

The Good Feet Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Arch Supports.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Good Feet Store is the biggest scam I have ever had the displeasure of dealing with, they sell overpriced pre-made arches that have no real orthotic relief, I told the scamperson that I was not interested in a pair of supports for my slippers, however after the shell game, switching uncomfortable arch supports 4 seperate times i was sold that exact pair which I didnt realize until I got home. I have a large ************ following and guess who will be the star of my next Tik-Tok video? You guessed it THE GOOD FEET STORE!!!!

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    High pressure , scam sale, with no refund policy paid$1300 of our senior citizen funds. Went on here to warn people

    Business Response

    Date: 01/13/2023

    Upon researching Mr ***** ****************** purchase, we see that their purchase was made back on Dec 4th, 2021, at the ***** ** Good Feet Store. From the date of their purchase until this complaint, this is the first we have heard of their dissatisfaction. 

    Good Feet's standard policy is 90 day resize/exchange, no refunds however exceptional customer service is paramount to our company,please be assured that Good Feet takes their complaint seriously. Although their purchase was made 13 months ago, the ***** Good Feet Store would like to invite them back in for a resize/exchange. Many times, if our customers are experiencing more negative results, than positive, a slight adjustment in size, strength or style can make a huge difference in comfort and results. 

    Thank you.

The Good Feet Store is NOT a BBB Accredited Business.

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