Complaints

This profile includes complaints for Bradley Franck RV Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bradley Franck RV Services, LLC has 5 locations, listed below.

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  Bradley Franck RV Services, LLC

  12059 Northland Dr Cedar Springs, MI 49319-8454

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  Bradley Franck RV Services, LLC

  4185 Pro Line Ct STE B Dorr, MI 49323-9097

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  Bradley Franck RV Services, LLC

  12059 Northland Dr Cedar Springs, MI 49319-8454

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  Bradley Franck RV Services, LLC

  8650 Midstate Dr Mecosta, MI 49332-8513

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  Bradley Franck RV Services, LLC

  4180 Pro Line Ct Ste D Suite D Dorr, MI 49323-9131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my Voltage 5th Wheel off at B Franck RV Service in **** . I had no water pressure. The toilets would not stop running and rear door needs adjusting. I was told all the issues where fixed, so I paid over the phone with my CC for $875.35 because I needed to pick up after hours. The toilets issue was exactly the same and I still had no water pressure. Upon dropping back off on 8/11/23, I asked to talk with the mechanic who performed the work but was told by the lady in the office he no longer worked there because he was making a lot of mistakes and didnt know what he was doing. I talked to a new mechanic, and it seemed he knew exactly what I needed to fix the toilets and and said he had an idea about the water pressure issue was from. I waited 2 wks and was told I owed another $1031.63. Being that I just paid $735.35 on previous invoice that did not correct the issues at all, I asked to speak with the owner but he was no at that location that day. I told the lady I did not want to pay for the same job twice, she said she understood, and said the owner would call me and get corrected. I paid but was told that the owner would correct bill and needed my camper that weekend.I didn't hear from him till 8/29/2023. I was working so did not hear my phone ring but called back less than 2 minutes later, and had to leave a message. I called 2 more times, left messages for a return call, texted twice and did not hear from him till September 27, 2023. I told him my issues in which he said he would look into but never heard back.I should be credited back at least $735.35 from my first bill if not the whole $875.35. The mechanic was not certified, did not know what he was doing and did not fix the problem at all. I also wasted over an hour with the additional trips to B Franks