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Business Profile

Educational Research

University of Michigan Survey Research Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Research.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm writing urgently to address the inaccuracies on my credit report that have resulted from the sharing of my personal information with credit bureaus. This has led to significant financial and emotional distress.As per 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not provided.The discrepancies associated with U OF M STU LN/COLLECTI have negatively impacted my financial situation, necessitating immediate correction.Furthermore, I stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below are my account details for your reference:Account Number: ******************** I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*********************

    Business Response

    Date: 04/24/2024

    We do not handle student loans, payments or collections.  You need to contact:

    Student Loan Collection Services
    ****************
    **************
    Toll-Free: **************

  • Initial Complaint

    Date:11/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this message finds you well. I am writing to address a matter concerning my credit report and the accounts associated with my name under Account Name: U OF M STU LN/COLLECTI and Account Number: ********* accordance with the Fair Credit Reporting Act (****), I would like to bring to your attention several violations of my federally protected consumer rights to privacy and confidentiality under 15 USC ****. Specifically, the following sections of the **** have been breached:15 U.S.C **** Section 602 A: This section affirms my right to privacy.15 U.S.C **** Section 604 A Section 2: It states that a consumer reporting agency cannot furnish an account without my written instructions.15 U.S.C ****c (a) (5) Section: This section prohibits consumer reporting agencies from including certain items of information, including any adverse information that antedates the report by more than seven years.15 U.S.C. ****s-2 (A) (1): A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Upon reviewing my credit report, I have identified inaccurate information associated with the aforementioned accounts. I am formally requesting the immediate removal of these inaccuracies from my credit report in accordance with the ****.I kindly request your prompt attention to this matter and appreciate your cooperation in rectifying these inaccuracies. Please confirm in writing the actions taken to address this dispute, and provide any relevant documentation related to the removal of the disputed items.Thank you for your prompt attention to this matter. I look forward to a swift resolution.

University of Michigan Survey Research Center is NOT a BBB Accredited Business.

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