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Business Profile

Housewares

K&S Design Elements

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** purchased two items from this company. The transactions were fraught with problems. I had many emails back and forth with ***** from K&S Design Elements. She was mostly timely with her responses in the beginning, but my last email was ignored. I reached back out several timesnothing. The first item purchased was a metal, sun, wall plaque, with a powder-coated finish, made for outdoor use. It was defective. Someone made an error in the cut file and a chunk was completely missing from one of the suns rays. I was sent another, but it was packaged so poorly that it bent in shipping. I was sent another, and as that one appeared to be fine, I hired someone to hang it over my garage in October. I was very excited because it looked great, and so, I decided to purchase an address plaque with the same painted finish. The first one I received (again) was bent, because of insufficient packaging. They did replace it with another and that one seemed to be fine. In May, I noticed the finish on the sun appeared to have a weird, bluish, mottled look to the finish. As I looked closer, I realized the paint was actually failing. Now I have to either take it down and discard it, leaving four holes in my siding , or hire someone to take it down, paint and reinstall, and I dont have the money to do this. I havent seen the degradation on the address placket yet, because it was just installed in June, but if they are all finished the same way, then I expect it to turn as well. Im asking for refund for both items plus shipping.* I should receive refund for installations, painting, reinstall, (x2 -no doubt, the address plaque will need same attention) time and aggravation, as this whole thing including myriad messaging back and forth, and filing claim has been exhausting. Though I know Ill have to swallow all of those expenses. This has become a costly and disappointing endeavor in adding a unique flare to my humble home. And what am I left with?

K&S Design Elements is NOT a BBB Accredited Business.

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