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Business Profile

Hotels

Carlton Lodge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello my husband and I have stayed here numerous times with no problems we stayed on 01/03/2025 and it was the most traumatic experience I’ve ever experienced we were fixing to check out the lady at the front desk checked the room and said perfect I went to my vehicle to get my id when I came back in there was a man standing there started screaming at me that we were smoking in the room me nor does my husband smoke this was after the woman said it was perfect I then turned to go back to my vehicle to retrieve my drivers license I came back in did not even get threw the door and this man chased me out the door told me get the f—- off there property or he’s calling the police I said omg what is the problem he said I thread the receptionist I said I most certainly did not I actually knew the woman well whom was working and when I went to my car the first time I wispperd im going to smack you we both laughed and I went to my vehicle the man absolutely knew we was joking it was clearly obvious he was very rude screaming horrible names at me I was in tears by the time I got to my car all over 100 deposit this man needs to be fired I want my money back plus damages this was horrible I cryed for hours I truly did not understand why this man would do this. PLEASE HELP

Carlton Lodge is NOT a BBB Accredited Business.

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