Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Emburse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Tyler A

    Date: 06/24/2025

    We used their ******* expense product for several years and it worked well integrating our corporate credit cards and exporting to Quickbooks. After our credit cards released their own software with QB integration for free, we decided to cancel our ******* contract. They said we had to give 90 days notice which was slightly annoying but after initial contact when the cancellation was first submitted there was no reply after that. They continued to bill us for the next 3 months until I put a stop payment on my credit card after we'd fulfilled our contractual obligation of 90 days notice. I emailed them 4 times and filled out 3 more tickets for cancelation with no reply. I called their phone support and there are 0 employees working there to take calls. They only take voicemails. After these attempts to contact them and stopping payments for our subscription I got an email from their billing department asking for payment for the 4th month after the initial cancelation request. I replied and told them I would not be paying as our 90 day notice had passed and to please deactivate our account. Again no response. This is the worst customer service I've ever seen in my life. I'm not sure anyone still even works here. It's like they're just collecting money.

  • Kimberly W

    Date: 12/31/2024

    I would give zero stars if possible. The worst customer service imaginable! The telephone number on their website does not allow you to speak to anyone, you have to leave messages or email them and IF you get a response, consider yourself lucky! **** *****, our supposed "Account Representative" whose email we happen to have (but he refuses to provide his telephone number) continually passes us off to other departments rather than provide customer service. He should be fired quite frankly and Emburse should take better care of their customer's needs. We have been overcharged regularly and when we attempt to seek resolution from billing, we are met with CRICKETS! No response! This company should be ashamed of itself for it's "customer service"!

Emburse, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.