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Business Profile

Convenience Store

Andy's Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a used car from Andy's Auto around April 1st 2024. Nothing was disclosed about the car other than normal info. Drove it off the lot and immediately the car was acting funny, it is a 6 speed manual, so I immediately contacted **** and explained what it was doing and dropped the car off. I paid 6900 tx, and all. **** took the car for a ride, said he didn't see anything, but would take again. Then he called and said he did experience the " bucking" and would look into it. Later, called and said he cleaned some connections, try it, still did it, so he said he would order a part. 15 days later the part came in. Drove the car for about a week and it started doing it again. I tried to contact **** via text, phone, he never responded. The car never got better. July 18 2024 we took a trip, car ran fine, about a week after it died, the motor stopped working. When I tried to contact **** he hung up on me.

    Business Response

    Date: 08/22/2024

    Car was sold as is, no warranty. One was offered, but not purchased. Business owner ordered a part for the car(possibly a sensor, but doesn't remember specifically), and put installed it. Haven't heard from the customer since. As far as owner knows, the car works and the customer was driving it. 

Andy's Auto is NOT a BBB Accredited Business.

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