Complaints

This profile includes complaints for M.D.P Decks & Patios LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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M.D.P Decks & Patios LLC has 3 locations, listed below.

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  M.D.P Decks & Patios LLC

  3400 Ritchie Marlboro Rd Uppr Marlboro, MD 20772-9459

• 

  M.D.P Decks & Patios LLC

  13210 9th St Bowie, MD 20715-3714

• 

  M.D.P Decks & Patios LLC

  600 Crain Hwy Uppr Marlboro, MD 20774-7806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** was hired as a contractor to build a deck for me in 2021. The permit to build was issued on March 29, 2021, and construction began within a month or so after that. On 6/2/22, I noticed that some of the building materials were defective. Some of the boards were warped. I sent ************** a text message with pictures of the boards attached, I did not receive a response. I texted him again on 6/4/22, 11/27/22, 7/30/23/ 7/31/23, 8/1, 14, 24 & 25 of 2023. He did not respond. I also tried to contact him by calling his personal and office phone, but he will not respond. I would like to have all of the defective wood replaced. It was hard to get wood during the covid crisis, so I guess I just got a bad batch. I remember construction was delayed because he had problems getting wood. I have copies of the text messages and contract. His office is now located in ******, **************************, **************.

  ---------- Forwarded message ---------
  From: <*******************>
  Date: Tue, Sep 5, 2023 at 3:00?PM
  Subject: Complaint #********, MDP Decks and Patios, LLC, Owner *******************
  To: <***********************************>
  Cc: <*******************>
  
  Good Afternoon,
  
  After further investigation I would like to add the information below to my complaint.
  
  There are 2 issues concerning this contractor.  The first, defective materials which I explained in the original report.  The second which is the most important, ************** failed to build the deck according to Prince Georges County Building Code.  I called PG County Inspections Office and was told that he was cited for 3 safety deficiencies which he never completed.  Please see a copy of the attached inspection report completed by Inspector *********************** on April 13, 2021.  So technically ************** has committed fraud.  He collected a final payment for a project that he never completed.  Its been 2 years now, so he never intended to complete it.  Now I understand why he avoided my phone calls.
  
  Thank you for your time and consideration concerning this matter..
  
  ****************************
  Complaint # ********
  ***** ************************
  Upper Marlboro, MD *****

  Customer Answer

  Date: 09/05/2023

  A copy of the contract was emailed to [email protected] today.  I was not able to download a copy of the contract to this site.  The contract states 20 year warranty on materials.

  I'm sorry I don't know why it would not attached to this message, so I sent it separately by email.  Thank you for your patience.

  Customer Answer

  Date: 10/04/2023

  Have you tried both addresses the one in Lanham and Upper Marlboro ?  Also, this is a good phone number for the company **************

  ********************************************************

  Business Response

  Date: 10/10/2023

  Please see the attached response by the business

  Customer Answer

  Date: 10/10/2023

  After two years of making phone calls and sending text messages to the contractor and sending correspondence to the Better Business Bureau and other organizations for help; He finally contacted me to complete the job.  He made 3 attempts to correct the deficiencies.   Again, he failed twice per Prince Georges County Inspectors and he finally passed on September 14, 2023.  I would not recommend anyone to conduct business with MDP Deck & Patios, owned by ********************    To the staff at the BBB, many thanks for your assistance.