Complaints

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• Initial Complaint

  Date:10/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has not returned my security deposit it has been well over 45 days. I reached out to this company on numerous occasions and I keep getting the run around about my security deposit. At first I was told it was sent to my old address which if this was true it would have been directed to my new address since I put in for a change of address. I then asked one of the leasing associates for the receipt of the money order she couldn’t produce them. I then asked to speak to the manger in which I was denied for whatever odd reason. Here we are October and I’m still getting the run around I’ve contacted the post office and they couldn’t help me and this establishment is still giving me the run around.

  Business Response

  Date: 10/08/2024

  Landlord-tenant law in Baltimore City 

  
  Law : A tenant occupying a dwelling for a term of one year or less in Baltimore City who wishes to terminate the tenancy must give the landlord 60 days written notice before the end of the rental period.  The tenant and the landlord may agree to a longer period of notice but state law requires that the notice period to be given by the tenant is the same or longer than is required for the landlord.
  

  Response: Ms. ****** should have given a 60-day notice. We gave her a notice to vacate. She was given the option to vacate before 60 days and she took the option. In the lease, it states that if you do not give proper notice to vacate you could be responsible for 2 months rent.  She also had the BGE services turned off in her name days before giving back the keys.  Having a property without utility services is a danger to the property for multiple reasons.. Bge contacted the property owners to let them know services had been terminated at the property addressed as *** ****** **reet, Baltimore. Also, Ms. ****** requested to speak to the property owners and they denied the request. 

  
  The property owners are not the property managers. I am the senior property manager of TL&T Management LLC. The property owners feel that she broke the lease without giving proper notice. They allowed her to move out before the vacate date. She turned utility services off and did not communicate. There was a water bill that was not paid at the time of tenancy. No law states rent is to be pro-rated in a broken lease situation. Ms. ****** is upset about the refund of the security deposit. We did refund a portion of the security deposit. We also made corrections and refunded another portion of the security deposit.
  Law: In addition, every tenant must give the landlord at least 72 hours (3 days) notice before actually moving out.  The landlord or the landlord’s agent then has the right to inspect the premises for any violation of conditions of the tenancy and if the tenant has committed any violations, he or she must provide the landlord with their next address.
   Response: Ms. ****** did not give notice as to when she was bringing the keys back. She did have them dropped off at the office.

  
  We inspected the property addressed as *** ****** **, Baltimore. 
  Law: Upon vacating the premises, the tenant must lock all doors, windows, and other openings and leave the premises clean and free of trash. Within 24 hours after vacating, the tenant must give the keys to landlord or the landlord’s agent, either in person or by registered mail, and the tenant may receive a receipt
  
  Response: The property was not left in broom-clean condition. We did send a final statement to the last known address which was *** ****** **, Baltimore. The mailing that we did was tracked by the United States Postal Service. We do have confirmation of postage. Ms. ****** emailed and stated that she did not get her mail. However, we do not control the United States Postal Service. I certify that I answered her email and provided a copy of the money order that was mailed. She tracked and traced the money order. She was told the money order was not cashed. Due to the money order being made out to Ms. ******, she can get the money order reissued by the United States Postal Service. I  did tell her this in writing. Ms. ****** has to file a claim with the post office. We can not do this for her. I have mentioned this several times.
  
  
  We mailed 2 payments to Ms. ******. Once she provided her new address by email we sent the correction to her security deposit for the late fee of $63.75. The original release of security deposit was released to her previous address which was *** ****** **, Baltimore. If the new address was given per the statute this may not have been a problem. Ms. ****** did not follow any of the published information for tenant-landlord law.
  

  We gave Ms ****** a screen shot of the money order. She did track the money order. It was not cashed at the time. She will need to contact the Post office to get a new money order.