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            Business ProfileThe UPS Store

            Mailing Services

            Contact Information

            722 Dulaney Valley Rd

            Towson, MD 21204-5109

            Get Directions
            Visit Website
            (410) 821-0804

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers mailing services.

            Business Details

            Location of This Business
            722 Dulaney Valley Rd, Towson, MD 21204-5109
            BBB File Opened:
            1/11/2001
            Years in Business:
            23
            Business Started:
            1/11/2001
            Contact Information

            Principal

            • Mr. Peter Keyser

            Customer Contact

            • Mr. Peter Keyser
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/30/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I paid the UPS store $289.99 to pack, ship and insure 2 pieces of art from MD to FL on 11/1/23. Both pieces of art arrived with all four corners severely damaged. The art was purchased for $1,693 and was insured for $1,000. The repair estimate was for $1,200. I tried to submit a claim with UPS online, but the website stated I needed to return to the store. I returned to the store, and the owner, Peter Keyser, was not there. I emailed him to setup a time to meet. After three days, I did not hear back, so I returned to the store. He was there, and I gave him copies of my invoice, photos of the damage, and an estimate to repair. He said he would submit the claim. Now I keep getting emails from UPS asking for photos, an estimate and invoice. I cannot log onto the claim since it was summited by the store. I keep emailing Peter, and he replies that I need to finish the claim. Again, I cannot log onto the claim, since it was submitted by the store. I just want the $1,000 I insured the art for.
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kelly F

            02/28/2022

            I had the worst experience ever. I went there to return a product to Amazon. The manager/ owner tried to charge me $10 for a free return. When I questioned the charge, he told me he owns the store and can do what he wants. He then told me to get out of the line if I didn't want to pay. He was loud and rude. There's not enough characters to express the disrespect that I experienced. Long story short. I did not leave the product there, and will never do business there. If I could give 0 stars, I would.

            Local BBB

            BBB of Greater Maryland

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            BBB Reports On

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