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Business Profile

Towing Company

Silver Spring Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/12/24, my car was towed to the ************ location. I was away on travel in ***** and the male employee that I spoke to was very rude. He made sarcastic remarks that the company's owner was visiting ***** and I had a better chance of speaking to him where I was. I didn't find this funny, and I asked how else I could get my car out of that place. He stated that only a notarized letter would work since my husband's name was not on the title. When I arrived to the facility on the following Tuesday, I was not asked for the title but the time they wanted the registration. When I asked questions about contacting the owner I was given a genetic email. The ladies working there said that if the owner wanted to give me his name then he could do so on his own but they refused to disclose any information about who to contact. The office of you want to call is that is in a trailer with a small hole cut out in the midst of stainless steel bars. For this reason they feel protected to soak to purple in a demeaning manner. I would never recommend this company nor return for their services ever again.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in the ***** ****** Chevy Chase (****************) parking lot. The signage in the parking lot is very specific that the lot is only for ***** ****** customers. I walked across ********* Avenue to retrieve some cash from an ATM machine and returned to ***** ****** to buy a pizza for lunch. By the time I returned, my car had been hooked up to a tow truck and was about to be towed to the Silver Spring Towing lot. I explained the situation to the Silver Spring Towing driver that I had only been gone for 5-10 minutes and had returned to purchase lunch at ***** ****** and thus my car should not have been towed. He insisted on charging me $150 and would not release my car until I made the payment. I needed to return to work relatively soon so I paid him and left to avoid the hassle of haggling over the situation, particularly since it did not appear it would make a difference. I understand why the car was hooked up to the tow truck, but when I returned and explained to the tow truck driver that I was indeed going to make a purchase at ***** ******, he should have exercised common sense and released my vehicle, free of charge. I wish to appeal for a refund and/or file this complaint to warn other consumers about this company. Thank you for your time. Regards,*******************

Silver Spring Towing is NOT a BBB Accredited Business.

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