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Business Profile

Education

PAX Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service start 4/09/2025, private schooling services. End of service date 7/31/2025. Pax academy scammed a single disabled mother of 3 out of what was supposed to be a FULL years service for $669 , the service was NOT a full year, only from 04/2025 to 07/2025, and ****** requested several times hounding me in email that I HAVE to re enroll and pay AGAIN Another $669 on top of the already paid $669, without even having my full years worth promised. This business is running a scam against vulnerable mothers. They claim to be of god on their website but this is ungodly!

    Business Response

    Date: 09/05/2025

    PAX Academy is a private school that offers a flat fee of just $400 per student per school year. This mother took advantage of our family discount of $600 for a family of up to 3 students. We also charge a one-time registration fee of $50. Our school year runs from August 1st until July 31st of the following year. Our website clearly states that the enrollment period begins on the date that you enroll and ends on July 31st. Families that wish to re-enroll in PAX Academy for the new school year must do so before July 1st (and we allow a 30 day grace ******** Any family that does not re-enroll for the new school year is withdrawn on August 1st (the start of the new school year). If a family enrolls in April of the school year, they will get the same number of academic credits for that school year as a family that enrolls in August. The tuition for the school year covers the full 7 credits regardless of when you enroll during the school year. We are NOT a scam. This mother does not understand that when you enroll in a school, you are enrolling for that school year (NOT a full calendar year) - even though it clearly states that on our website. I explained to her multiple times that she needed to re-enroll for the new school year before July 1st if she wanted to continue with the PAX Academy, but she was angry and did not understand how school years and tuition payments work.

PAX Academy is NOT a BBB Accredited Business.

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