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Business Profile

Auto Body Repair and Painting

Benjamin's Auto Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********'s Auto conducted collision repair on a 2016 car, which when passed from my sister (owner) to my son (current owner), and he was involved in a low-speed front collision where none of the airbags replaced by ********'s worked, he sustained ONLY massive facial injury from impact with the steering wheel. I have tried multiple times to contact the proprietor after initial phone contact to notify of intent to file a claim against the business insurance policy. I have tried both telephone and e-mail, with no response. The only thing mentioned during the initial phone call was that he (proprietor) needed to speak to his lawyer. My son has no appetite for a lawsuit, due to the long process time, but is being forced to consider that option for this complaint resolution. The business accepted insurance payment totaling $9,000+ for the collision repair and airbag replacements, as shown by the insurance documents obtained from the original owner's insurance company.

    Customer Answer

    Date: 03/25/2024

    Documents submitted.

    Customer Answer

    Date: 03/25/2024

    Documents submitted.

    Business Response

    Date: 04/05/2024

    We represent ******** Auto, Inc.  Please see the attached Letter and Attachments in response to the Complaint filed.

Benjamin's Auto Body is NOT a BBB Accredited Business.

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