Complaints

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• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Service Management, LLC did not commit to do what was promised. Mr. *************************** is allegedly a fraud. He is NOT registered to rent in Wash **. He did not complete his application and no foreign entity. He favored the tenants more, ******************************* and the occupant, ***********************. He supported their violations (dogs & 2 litters of puppies and their definite stance not to pay the rent for 5 months. Violation of expired lease on 12.30.2023. No proper and accurate information in the tenant's application. It's been two incidents with the dogs. Case Number:C007391528 4.25.2023 with video. The tenants have a case pending now!

  Customer Answer

  Date: 02/09/2024

  See attached response.

  Business Response

  Date: 02/26/2024

  In response to the identified complaint:
  
  Service First Property Management, LLC. (SFPM) was hired by owner **************************** effective March 19th, 2022. Effective April 15th,2023, SFPM made the decision to not continue services with the owner. To which the owner received a written 60-day notice (attached to this complaint) on April 15th 2023. Whereby services would conclude with the owner on June 15th, 2023.
  
  Effective June 15th, 2023, an inspection was conducted of the owners property, and a lasting report was also provided to the owner with the condition of the property; as well as pictures. Additionally, a full balance sheet containing the total amount of rent payments collected and the total amount of monies paid to the owner **************************** was also provided, as well as the existing tenants security deposit. The total amount of rent payments submitted to the owner **************************** was $12,148.76. And the total amount returned to the owner, for the tenants security deposit was $2400.00 plus $13.20 in interest accumulated. For a grand total paid to the owner **************************** of $14,561.96.
  
  Additionally, on June 29th 2023, a meeting was scheduled by SFPM between the owner ****************************, and the existing tenant and their occupant. The purpose of this meeting was for the tenant to meet (in person)the owner as well as for both the owner and tenant to ask/answer questions they might have. After this meeting, both the tenant and owner exchanged numbers to ensure they had each others contact information.
  
  On July 3rd, July 14th, July 17th,July 18th of 2023, the owner **************************** communicated with SFPM with general inquiries related to maintenance request in the property,that she had coordinated efforts in getting fixed with a technician (e.g., a plumber). She also provided pictures of maintenance issues the tenant had provided to her, to get resolved. The purpose of these inquires from the owner **************************** were unclear,however I gathered she was informing me and/or requesting for assistance.
  
  In August of 2023, owner **************************** contacted SFPM and inquired if SFPM would return as providing services on her behalf. SFPM declined this request but told the owner **************************** that we would help her communicate with the tenant as 1) the tenants phone was disconnected, and owner **************************** advised SFPM that the tenant was now behind on their rent.
  
  Therefore, and between August of 2023 February of 2024,SFPM assisted the owner **************************** with communicating with the tenant and their occupant with how they intended to pay their rent. SFPM also assisted the owner **************************** with developing notices to post on the tenants door for failure to pay rent as well as non-lease renewal notice. Lastly, there was no charges for services related to these request.
  
  SFPM has no financial obligation to owner ***************************, in accordance with our original contracting agreement. To which during the duration of services provided, the financial obligations of the contract were handed out in accordance. And SFPM does not owe any outstanding monies to the owner ****************************. Any past due rent payments the owner is suggesting, should be directed to the tenant and not SFPM. As owner **************************** has taking eviction efforts against the tenant.
  
  In closing, I sympathize with owner ****************************, as a sequence of unfortunate events have occurred in their property, post June 15th 2023. SFPM is willing to meet with the owner **************************** to talk through her grievances and try to understand how we can resolve whatever issues she might have with SFPM.