Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/4/2024 I called *******, spoke with ******** who helped me updated my card on file with them and update my services with Turbify that resulted in a refund due to me in the amount $238.57. After multiple calls with Turbify I was told that my bank was blocking the refund. Something I also checked with my bank about and was told nothing like that has happened and the card and account were fully open to refunds of all sorts. Ive attached some examples of the email responses and proof. 7/8/2025 I called Turbify with my bank *** on 3 way and the next day I was sent a email saying the refund was processed in 3-5 days. Turbify insists on refunding a previous card on file that has expired, that is why I needed to update my card on file to begin with. Ive requested, insisted that Turbify refunds my card on file multiple times and they have continually ignored and lied to me that the refund is processed. Last contact via phone on Wednesday the 6th business day since their last promised processed refund I was asked to wait 24 hours and Turbify provided me with what I believe to be a made up bank id #****** and reference id# ********. I would like to end this issue with Turbify properly and successfully issuing a refund to the card on file as Ive been advised and promised since 11/4/2024 as soon as possible. Please dont hesitate to contact me with any questions or for any more supporting emails or notes.

  Business Response

  Date: 07/30/2025

  Aabaco Small Business, LLC
  ********************************************************************************************************
  
  
  July 30, 2025
  
  BBB serving ******************* and ********************
  *************************
  ********************-2404
  
  Re: Complaint ID ********
  
  
  To whom it may concern:  

  
  Aabaco Small Business, LLC (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on July 29, 2025, filed by the customer associated with Complaint ID ******** ("Customer"). This letter serves as our formal response.

  
  The Customer requested a refund, and we have made multiple attempts to process it through our payment processor. However, the refund has been consistently declined due to a block initiated by the ***************

  
  Following consultation with our payment processor, we were advised that the Customer should contact their bank directly and request Tier 2 support. Tier 2 representatives typically have deeper access to internal banking systems and can provide more detailed information regarding the specific reason for the refund decline.

  
  We have communicated this to the Customer via email, including the relevant transaction details, decline code, and other identifying information to assist them in resolving the issue with their bank.

  
  For any additional questions or concerns, please contact Turbifys support team at ************.
  
  
  Sincerely,
  
  
  Turbify

• Initial Complaint

  Date:05/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an active, paid subscription with Turbify for web hosting and business email services. Without any prior notice or explanation, my website and email account were shut down. This has caused serious disruption to my business operations.I attempted to contact Turbify via their listed ***** number, but it is either not working or goes unanswered. There are no alternative support channels that respond.I am requesting immediate reinstatement of my service or a full refund. If this cannot be resolved, I will seek legal action and file a payment dispute through my credit card provider.

  Business Response

  Date: 05/28/2025

  Please see attached 

  Customer Answer

  Date: 05/30/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23314730
  
  I am rejecting this response because:

  First of all; they claim there are no issues with the account, which is untrue. The account is suspended.

  Secondly: The 800 number they suggested to call doesn't work outside *************, and even in the ** itself, it doesn't respond, with no other means whatsoever to reach them, not even an email address, let alone, thinks like live chats or whatsApp

  The attachments show that all my subscriptions are paid to date and as of today there are no due invoices. They also show that my domain is down. It has been down for several weeks now. So, the claim that there are no issues, is simply untrue.

  Furthermore, attached is a message on turbify's website that they are updating their ticketing system. The message has been there for months now, leavving customers with virtually no means of contacting them.

  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 06/10/2025

  Please see attached

   

  Regards,
  Turbify

  Customer Answer

  Date: 06/15/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23314730
  
  I am rejecting this response because:

  ?Although the service was restored, I suffered considerable business losses due to the closing of my website and business email.

  Moreover, in the last response from turbify, they state they have an 800 number accessable worldwide, which is absolutely not true. The 800 number is not even accessible in *************. I had a friend of mine try to reach it from within the *** with no success for days.

  The claim/insinuation that turbify has a live chat option for customers is an absolute nonsense, which I challenge them to prove existent in the last couple of month. All you get when clicking on "contact us"  is the message shown in the attachement. No live chat there, is there? That message has been there for many months now.

  For the time and business damages I lost, I demand a ****** USD (Fifty thousand US Dollars).compensation to consider this case closed.
  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having with the product WordPress hosting Standard. That I already paid the balance invoice bill. Unfortunately, the problem remains unresolved.I am hereby requesting I ask to reactivate my website back to service. Turbify ask me to pay. On 11/29/2024 I make full payment for one year but Turbify canceled on 02/28/2025. I ask why Turbify said they send me refund which is I did not ask or requested .I check my bank no refund back to my account . On 02/28/2025 Again they cancelled aske me to paid $89.88, on March 26, 2025 canceled and I ask why the problem remains unresolved.

  Business Response

  Date: 05/01/2025

  Please see attached response.  We just received the complaint today.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two issues in this complaint.The first is that over a year ago Turbify disabled access to two of the most very important business features of e-commerce stores business information, access to their Customer Manager, and Sales Report information. I have contacted contacted Turbify 3 times over this time asking when the will be giving the merchants access to this extremely important information and each time I have been told it is being worked on. Clearly it is not being worked on, it has been well over a year.Merchant Sollutions customers were never told by ******************** that they would never again have access to the information about their customers or any of their sales figures before they took this information away from its customers. Over a full year without access to this information is completely unacceptable for an e-commerce hosting platform. This is fully not acceptable, and very, very bad business practice. I have had this e-commerce business for over 20 years. I am not willing to just walk away from 20 years of very important information about my own business. It is as if I my business is being held hostage by this company. I cant just cancel and lose all this information. But they are not fixing this issue. In fact, these two incredibly important business platform features are not even mentioned in their System status update written last in July of 2023! Turbify needs to address this and fix this.Second major complaint is that Turbify has disabled any availability to contact anyone at Turbify, including Turbify Customer support by email. You only have the option to phone them. This is completely unacceptable and discriminatory against people that need to communicate by written form for any reason including those are deaf or have hearing disabilities. This is 2024, Turbify is an internet based platform. The fact that you cannot communicate with anyone at Turbify by email is terrible business practice. Turbify needs to address and fix that too.

  Business Response

  Date: 10/10/2024

  Please see attached letter 

  Customer Answer

  Date: 10/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: 22266303
  
  
  
  I am rejecting this response because:
  The response is not acceptable.
  Turbify is deflecting over and over again, never addressing the critical Customer Manager and Sales figure features that that simply took away from our stores. They keep saying look at the Systems Update response posted in July, but won’t address that these two very important features are NEVER EVEN MENTIONED OR INCLUDED in this. They simply took it all away and are now pretending like it never existed or somehow Google Anaylitics, not them, the store host, is now responsible for this. They have had a year and a half to fix the system they took down, that was not broken in the first place, and are supposedly “working on.” A year and a half! They will not even acknowledge anything about “Customer Manager “ or Sales figures data. Not on the phone, past emails, or in System feature disruption articles they tell you to read, or even in their response to my complaint.
  Turbify’s blatant discrimination against people that may have hearing disabilities by removing all written communication options from all of its customers is absolutely unacceptable. Now they just say they hope “to be able to expand their customer service communication methods in the future”. They already had that ability and were using it but they simply removed it. This is discrimination, and is not acceptable business practice in 2024 from an internet based company or any company. It is most likely not even legal in the USA.
  
  
  
  
  
  Regards,
  
  
  
  Cris Bliss
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4, 2024, I had renewed my small busines domain/email subscription with Turbify. I used to have an account with Yahoo Small Business which was transferred by ***** to Turbify. After paying the renewal fee, Turbify was unable to resolve my issue to accessing the primary email account I have with them. Case No. ********. I have been calling them since August 4, 2024, but they have not been able to resolve my issue. I can not access the primary email that I have for my small business and because of which I have lost business revenue. Eveytime I call them I am told that my issue will be resovled in no tme and I will be contacted. Even talking to several supervisors and escalating my case to high prioirty, the issue is not yet resovled. I can not access my email at all. I have been given excuses over excuses but nothing has happened to my email account access. I can not run my business without access to my email.

  Business Response

  Date: 09/27/2024

  ************************** *******************************
  *******************
  
  September 27, 2024

  
  BBB serving ******************* and ******************** *************************
  ********************-2404 Re: Complaint ID ********
  To whom it may concern:
  
  ************************** (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on September 24, 2024, filed by the customer associated with Complaint ID ******** (Customer). This letter is in response to the complaint, as requested by the Better Business Bureau.
  
  The customer was experiencing issues with their business email which has now been resolved.  We apologize for the inconvenience and thank you for the continued communication.

  
  Please direct any further questions to Turbifys support team at ************.

  Sincerely,
  Turbify

  
  

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Muhammad Tak
  
  

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my website for many years with *****, who helped me to create the website in the first place. Turbify took over the company and since then I have not been able to edit my website, that means no updates, no news, no corrections, nothing--I cannot access it as the owner. I started noticing this six months ago and Ive contacted them at least five times, each time being told that my case is being escalated and I will hear after sometime, how long is never specified, by technical support for it to be resolved. This same script has been read to me each time Ive called and the last time, August 23, I demanded to speak with a supervisor. He is assured me that he was in complete agreement that this is unacceptable that Ive waited almost half a year to be able to access my website and Im paying for a service that Im not getting , etc., etc. He only regretted that Id have to wait until Monday, that is two days ago by end of day, to hear from him and he hoped I could be that patient. Well, needless to say Ive never heard from the supervisor or anybody at that company ever regarding this issue. I have requested a complete refund and release of my domain name, *** demanded a complete refund and the opportunity for them to rebuild my website on a platform so that its accessible for edits, and then I would consider beginning to pay them again, and I was assured that a satisfactory solution would be offered to me by end of day two days ago. The website:*******************************

  Business Response

  Date: 09/20/2024

  **************************
  *******************************
  *******************
  
  September 20, 2024
  
  BBB serving ********************************************
  *************************
  *********************************************
  
  Re: Complaint ID ********
  
  
  To whom it may concern:
  
  ************************** (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on September 19, ******************************************************* ******** (Customer). This letter is in response to the complaint, as requested by the Better Business Bureau.
  
  We apologize for the inconvenience this customer is experiencing.  Due to this we have provided a partial refund to this customer as we work to resolve the issue at hand. Additionally, this customer has the option to transfer their domain at any time or build a new site and successfully publish with the tools we have available today.
  
  Please direct any further questions to Turbifys support team at ************
  .
  
  Sincerely,
  
  
  Turbify

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run a small nonprofit, The Global Food and Drink Intiative and use Yahoo Mail for my business emails. I have done so since 2020 for this business and since 2005 for my other business. To use their business email, I had to move my domain name of ***************** to *****, which meant that each year I would pay them to renew my domain which I originally paid $10 or so for originally from Go Daddy before transferring.On August 9, I was debit a total of $69.83 from Turbify (formerly Yahoo). Surprised by this amount, I looked and found that the majority of this debit was the cost to renew my domain name of ***************** and also the monthly plan I have for my 5 business email mailboxes.The shock is that they are charging me $50.39 to simply renew my domain, no hosting of my website or anything. Just to have the domain URL. In 2023, the renew cost was just $15.99.Of course I called and unfortunately you cant get issues resolved as Turbify relies on a workforce in ***** to be the escape goat for customer service, simply giving them a script that says there has been a price increase, and they are not able to understand the nature of gouging that Turbify is doing.1. One agent told me it was due to the enhancements to webhosting and other features. I don't have webhosting with them so this is not applicable. 2. An agent on 8/12 when asking tech people came back and said, it is because last year my domain was $34.99 and this year it is $50.39. Wrong. Last year per the invoice attached it was $15.99 and in previous years, it has never been more than $15.99 so to go from this to $50.39 is outrageous as again it is just for me to keep the domain URL.They are also increasing the cost of our email plans with NO emails regarding price increases, etc.July 2022 - $9.95 July 2023 July 2024 - $14.95, August 2024 - $17.95 This just can't continue that they are allowed to ***** us as business owners and consumers without legitimate justification.

  Business Response

  Date: 09/13/2024

  Please see attached

  Customer Answer

  Date: 10/04/2024

  Hello,  

  Thank you for the response.  This is what concerning about their response:

  1. This is a standard answer that does not address my concern.  I only have email. The "featured and enhanced performance," are NOT applicable to the services in which I am paying for.  What they are referencing is for people who have full services such as websites and more with them. I do not.  They do not host my websites, another provider does. Therefore, they are fraudulently passing on costs to me and other customers for services we do not use and instead of addressing the concern, they continue to hide behind a horrible response that is intended to hide their ill intentions.

  2. They even cut and pasted an old email template in the response that was given to workers in ***** to respond with.  Hence the date of August 29.

  It is really sad that companies like this are allowed to scam customers by hiking up costs of their services to cover other services.  This is a poor and unethical practice that they continue to hide behind.

   

   

  Customer Answer

  Date: 10/10/2024

  Thank you but I doubt there was an effort to get a solution and so this allows Turbify and other companies to gauge businesses.  Truly sad.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June of 2022, Turbify was acquired by *************************, then just 6 months later they decided to upgrade the technical infrastructure including the servers. During this time, customers that were using ******************** to host their domains or for web hosting, lost complete access, websites were completely down and unaccessible to the external ********* website was down for more than 6 months, February through July of 2023. During that time, I had to create a new website, hosted at a different provider, but could not close/cancel my turbify domain and web hosting plans because the Turbify representatives informed me that no changes could be made to my account until the system upgrades were completed. At this point the system upgrades that were expected to take 2 - 3 weeks as expressed by Turbify, had now been going on for nearly 6 months.Since i could not close/cancel my account as informed by the Turbify representatives, I asked could I downgrade the services, but Turbify, which is owned and operated by ***************************, informed me that they could not downgrade my service until the system (server) upgrades were *********** I then requested a refund for the months that I was being charged for services (domain hosting and web hosting) which I could not benefit from or use since their servers were still down. they agreed and provided me with 3 months of refunds for the most recent months.I continued to follow up to inquire if they could downgrade my services, they continued to tell me no, because the system/server upgrades were still in progress. I then began requesting to speak to a supervisor each time I called, to escalate the matter for atimely resolution. They kept telling me that a supervisor would call me back and as of today a supervisor has still NOT called me, and it has been nearly 12 months that I have been trying to have this resolved.Turbify is owned by ***************************, and both have ignored all my requests.

  Business Response

  Date: 09/13/2024

  Please see attached

   

  Customer Answer

  Date: 09/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22148860
  
  I am rejecting this response because:
  

  It is completely inaccurate and dishonest. They have never called me, nor emailed me to notify me that I could downgrade my service.
  I also made several requests to speak to a supervisor, to which they informed me that supervisors are not available so I would have to wait for a supervisor to return my call. Yet, a supervisor has NEVER even attempted to call me back. In their response letter, they mentioned that they attempted to reach me by email, that is also a dishonest statement. They never tried to reach me, though I continued calling them on numerous occasions to follow up. If they had reached out to me I would not have been forced to incur the cost of a new temporary domain and a new website, while I was waiting for Turbify to fix their upgrade issues.
  Because the issue persisted from January into and beyond the summer, in May 2023, I had to purchase another domain to use to house my website. I also had to pay to have a completely new temporary website built since Turbify's servers were still down and my website was still not functional on the Turbify servers. During this time is when I ws trying to downgrade my service while they were still working on the servers, but they told me that I could not downgrade while they were working out the issues with the infrastructure, and that they would call to let me know when the issues were resolved, so that I could then downgrade my serve. They never called me.
  
  I have a screenshot to provide evidence that I had to purchased a new domain on May 23rd of the year 2023, because their servers were still down and not working.

  
  Their response to my complaint simply demonstrates exactly what they've been doing to me as a customer over these last few years. Being dishonest, promising a certain level of service, and constantly not delivery to the level, stringing customers along and being deceptive about their business practices.
  
  They do not care about providing customers with good or even decent service, they simply care about stringing customers along by making empty and dishonest promises that they never plan to fulfill, just to continue collecting monthly payments from us.
  If you look at my history as a Turbify client, I have purchased several domains and web hosting services from them over the years, since 2004, to be exact. That's over 20 years that I have been a loyal customer, but the issues did not begin until Infinite Computer *************************************** Business Essentials, which was formerly Yahoo Small Business, and rebranded it as Turbify on June 10, 2022, and in January 2023 announced the upgrade of their technical infrastructure.
  
  I can only presume that given their 2023 infrastructure upgrade did not go as planned, but instead created more issues for customers, that they've been being dishonest and stringing customers along, to help cushion the financial impact of their failed upgrade process.
  Dishonesty is never a good business policy. The business practices of Infinite Computer Solutions should be further examined.
  Regards,
  
  ***** *******
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/07/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a website domain thru then (well it started off as yahoo and changes name after name) . Anyway in May in the middle of night my account went crazy and I started receiving hundreds of emails from places I had no idea. Then my PayPal was havked . When I called them they told me to change email I did 4 times still getting loads of emails that I have to go unscpribe to. When I call to cancel my service they said a supervisor would call me that was 4 days ago I just want my money back for the last six months since I cant use their service

  Business Response

  Date: 06/25/2024

  June 25, 2024
  
  BBB serving ******************* and ********************
  *************************
  ********************-2404
  
  Re: Complaint ID ********
  
  
  To whom it may concern:  
  
  Aabaco Small Business, LLC (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on June 9, 2024, filed by the customer associated with Complaint ID ******** (Customer). As requested by the **********************, this letter is in response to the complaint.
  
  We have spoken with the customer and agreeably resolved the issue.
  
  Please direct any further questions to Turbifys support team at ************
  
  
  Sincerely,
  
  
  Turbify

  Business Response

  Date: 07/17/2024

  Aabaco Small Business, LLC
  *******************************
  *******************
  
  
  July 17, 2024
  
  BBB serving ******************* and ********************
  *************************
  ********************-2404
  
  Re: Complaint ID ********
  
  
  To whom it may concern:  
  
  Aabaco Small Business, LLC (d/b/a Turbify) received a consumer complaint from the Better Business Bureau on June 9, 2024, filed by the customer associated with Complaint ID ******** (Customer). As requested by the **********************, this letter is in response to the complaint.
  
  We have spoken with the customer and offered a prorated refund, which she was agreeable with. 
  
  Please direct any further questions to Turbifys support team at ************.
  
  
  Sincerely,
  
  
  Turbify

  Customer Answer

  Date: 07/18/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21817084
  
  I am rejecting this response because:
  They paid me much less than had promised.    Told me I would have 24 hrs to get things from my email box, but cut it off immediately   so I lost all my contacts..    
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:05/19/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/16/2024. Using Turbify Small Business email. I have been a customer of theirs since before they took over from Yahoo. I am billed quarterly for one of my accounts and annually for a different one. I have two Domain names. For twenty years I have had the accounts and very few problems. **************** was very helpful in the past. Today I had trouble using the same password as was successfully used yesterday but that was not the case today. I tried making a new password but even though the program said one was created it did not work as well. I called the company customer support, They wanted a credit card payment to help. Though the problem was with the service I pay for, they wanted money to help and refused to help if I didn't pay. I wasn't informed that the service has changed. Though the charge was small, I am ending my twenty years of being their customer.