Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sadly signed up for this service to prescribe. My staff should have access. Ive requested they reset access, go in the back end, make access happen now for over a year. The customer service is in a private log in portal. I pay about $500 a year for this service in which they do not help, they spam and spam with messages asking for irrelevant information (you have to log into their special portal). You request phone calls and they refuse to call and want you to pay more money. Its a con artist scheme. They are horrible. Save your money and run

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I upgraded my subscription to iprescribe from app only to one where I should have access to both the app and website. It's been 3 weeks and I cannot access the app. I did reach out to the company via chat and tickets but ***** is responding now. I previously had access on the lower plan. I suspect that they started a new account for me with the upgrade but had not given me a code to sign into the app. When I asked this ***** responded, last response was 2 weeks ago and they said they were working on it. I have tried to message them for updates but there is no response. This impacts my business as I cannot prescribe from my phone and I did pay over $600 for access to both. I just want them to fix the app issue, even if it is just giving me a code to sign in. Basically I paid for a service and did not get all of it. There is no phone number to call or anyone else to contact.

  Business Response

  Date: 06/11/2025

  Hello, 

  Per the attached Word document with screen shots, this complaint has been resolved. Please note the customer acknowledgement at the end of the message stream. 

  Thank you, 

  ***** ******, DrFirst

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** Man-*****
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think it is unacceptable that this company has gotten rid of their live phone support. There is no one I can talk to at this company by phone to resolve a critical issue. I am a provider and cannot prescribe any controlled substances for my patients as I need this company's app. I am having trouble resolving this. They are making this way too complicated and while they provide support through chat, they don't respond in a timely manner and it's getting frustrating. This is critically affecting my patients and my ability to practice medicine.

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DrFirst is contracted by my company, Advanced Spine and Pain (a private healthcare clinic), to provide a platform for e-prescribing of controlled substances for patients. I am the owner of Advanced Spine and Pain, and physician who provides direct patient care. We have multiple other providers that use DrFirst services. Controlled substances are prescribed through our electronic health record software, AdvancedMD. When controlled substances are prescribed through Advanced MD, DrFirst's application interfaces with AdvancedMD and verifies secure prescribing of controlled substances to pharmacies.Problem: *** services have been working great, until this week when I needed a new cell phone on 4/1/24. Changing cell phones requires re-validation of the new hardware to ensure proper security when using the DrFirst e-prescribing app. Since changing phones, DrFirst has not provided adequate support for me to revalidate my new phone. All phone support services have been disconnected so I haven't been able to talk directly with support personnel. A support ticket has been opened, ******, managed through an electronic portal by representative ***********************************. Following ************************ limited instructions have not resolved my issues and I continue to have technical challenges using the DrFirst help portal and website. I've tried the chat feature on the DrFirst website, but this doesn't allow interaction with a support rep, but rather is a method of opening a support ticket. I've asked for a way to speak with someone, but was told it was not possible. *** end result is I am unable to use the DrFirst app to e-prescribe because the instructions from the support personnel have not worked and the website does not allow appropriate intereaction. This is a critical issue and it directly impacts my ability to provide critical healthcare services for my patients and DrFirst does not offer sufficient support services to address the critical timeliness for this type of issue.

  Business Response

  Date: 04/24/2024

  ---------- Forwarded message ---------
  From: ***************** <*******************************>
  Date: Tuesday, April 23, 2024 at 12:40:24 PM UTC-4
  Subject: Complaint ID ******** ***********************
  To: Dispute Resolution Team <***********************************>
  

  
  
  

  DrFirst responds as follows:

   

  The customers *** software vendor, not DrFirst, is responsible for providing first level support.  The customers contract is with the *** software vendor, not DrFirst, and the customers support inquiries should have been directed to his vendor.

  Although not required to do so, DrFirst nevertheless attempted to assist and did resolve the issue with the customer.  The customer should contact his *** software vendor directly for future support inquiries. 

   

  *****************

  Customer Answer

  Date: 04/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21538985
  
  I am rejecting this response because:

   

  The first line support was routed through AdvancedMD and I was subsequently referred to DrFIrst which offered only online support, no urgent telephone support.  The issue took over a week to resolve which is inadequate for the type of service that DrFirst is supposed to provide.
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to iPrescribe with Dr.First on 12/02/23. have not been able to utilize the services since the date of purchase. It was $360 for a year of the software. There is zero customer service nor problem resolution. I requested a refund after two months of inability to utilize the software. They refused to refund despite their software not working. Therefore, I requested a dispute with my credit card company which is currently being investigated. *** spent hours trying to figure out how to use the system with zero help and highly advise anybody to stay away from this company.

  Business Response

  Date: 03/14/2024

  We appreciate the opportunity to address the concerns raised by the customer. Upon reviewing the case, we found that the customer did indeed interact with our customer support department, as evidenced by the submission of five separate tickets. Two of these tickets were related to additional services, which require user initiation and activation through our functioning app. The remaining three tickets pertained to the user's request for a refund, with two of them being duplicates due to the customer submitting a new ticket for the same request each time. Contrary to the assertion that "there is zero customer service," our records demonstrate active engagement with the user through our support system.

  While the customer expressed dissatisfaction with the functionality of our software, they did not provide specific details regarding the issue they encountered nor did they engage with our support team to resolve it. Upon further investigation, it appears that one of the issues mentioned in ticket #****** may have been related to an incorrect address associated with their *** account, which is necessary for prescribing controlled substances. Our support team advised the user to update their *** account address; however, no confirmation, response, or action was initiated by the user to describe what the nature of their issue was that was preventing them from using the app.

  Regarding the refund request, we regret any inconvenience caused. However, it's important to note that we were unable to process the refund through our payment system, Stripe, due to the customer initiating a dispute with their credit card company. In compliance with the dispute process, we accepted the dispute, resulting in the customer being fully refunded, and their subscription was subsequently canceled.

  We remain committed to providing exceptional customer service and are always available to assist users with any issues they may encounter. We apologize for any frustration experienced and thank the customer for bringing these matters to our attention.

  Customer Answer

  Date: 03/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******************* ****
  
  

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service on January 18, 2024, and paid the annual subscription in full, about $390 for the year for remote prescription capability. Since opening the account, my login, has not worked despite resetting the password on my end and having IT do it on their end. They spent 1 week of doing nothing, and then decided to forward it to the "Escalation Team. It is about 5 days from being exactly one month, of no service, no answers. I asked for a refund and they said it is not allowed per their policy. I reach out every couple of days to the IT team, via messaging on their regular site. and this is their same message over and over:"Understood, apologies for the inconvenience. As of now they are still looking into the issue however there is no new update."This is bad business practice. I enrolled and paid in good faith but this has failed me. I would be happy to pay for this, IF it was working. This makes me worry about their business practice and security of their patient information

  Business Response

  Date: 02/29/2024

  We appreciate the patience and understanding as we address the concerns this customer has raised regarding their experience with our service. We understand the frustration caused by the login issue they have been facing since January 18, 2024, and we sincerely apologize for any inconvenience.

  Upon investigating the case (Support Ticket #******), it was evident that our support team has been actively engaged in resolving the login issue. We have consistently provided updates to the customer throughout the process, ensuring transparency about the progress made. Unfortunately, a crucial detail might have been omitted when the information was shared with you.

  We acknowledge their request for a refund; however, it's important to note that our system currently reflects an ongoing dispute with the customers credit card company. We have communicated that we are willing to process a refund but are restricted by the open dispute. To expedite the resolution, we kindly request that they consider removing the dispute, enabling us to proceed with the refund process as per our policy.

  In our previous communication within the support ticket, we mentioned, "Apologies I see that you have opened a dispute for the payment, were you still wanting us to look into the issue? If you remove the dispute, we can continue to investigate the problem. If the issue remains unresolved, we can explore issuing a refund, but regrettably, this cannot be done while a dispute is open." We still have not received any response to this offer of assistance to issue a full refund.

  The satisfaction of our customers is of utmost importance to us, and we genuinely value any and all feedback. We assure that once the dispute is resolved, we will promptly address the login issue of the customer so chooses and will work towards a satisfactory resolution. If we are still unable to resolve the issue we are fully willing to issue the refund as mentioned in the support ticket # ******.

  Thank you for bringing this matter to our attention, and we remain committed to providing you with the service you deserve. Sincerely,DrFirst Customer Support Team

  ********************** Team

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********

  I initially asked for a refund of the amount after 2 weeks of no answer and no resolution or movement.  The DrFirst company said that their customer policy does not allow for refunds, so I am not sure how they were working on that.  I initiated a dispute through my credit card company and the BBB as well after. 

  Fortunately the credit card company was able to resolve it.  I did not have confidence that the DrFirst company was going to do anything, especially since it was a month since signing up and paying up front. I asked if they can delete my profile, create a new one, and transfer my payment over and it was not possible
  

  I appreciate your help with this.  I really hoped to use their software once it worked but I'm not sure if they were ever going to fix the issue.

  As of now, I find that this resolution is satisfactory to me. 
  

  Regards,
  
  Snow ***********************
  

  
  

• Initial Complaint

  Date:09/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint: Inability to Access ********** Account - Patient Care Adversely Affected Dear Better Business Bureau, I am writing to formally lodge a complaint against DrFirst, the company responsible for the ********** application. My name is Dr. ****** *******, and I am a practicing physician who relies heavily on the ********** app to provide timely and effective care to my patients. **Details of the Issue:** - **Company Name:** DrFirst - **Product:** ********** Application - **Issue:** Inability to access my ********** account - **Date of First Contact with DrFirst Support:** 9/11/2023 Over a week ago, I encountered issues logging into my account and immediately reached out to DrFirst's support team for assistance. Despite the urgency and critical nature of the situation, I have yet to receive any meaningful help or resolution. The recent policy changes related to e-prescribing have made it even more essential for me to access my account. The ongoing delay and lack of support from DrFirst are directly impacting my ability to serve my patients, which is both distressing and unacceptable. I understand that technical glitches can occur, but the prolonged lack of response and resolution is deeply concerning. As a healthcare professional, I have a duty to my patients, and tools like ********** are crucial in fulfilling that duty. The inability to access my account and the subsequent lack of support from DrFirst have placed both my practice and my patients in a precarious position. I am reaching out to the Better Business Bureau in the hope that this matter will be addressed with the seriousness it warrants. I kindly request your intervention to ensure that DrFirst takes immediate action to resolve this issue. Thank you for your attention to this matter. I look forward to a prompt resolution.

  Business Response

  Date: 10/20/2023

  We reviewed the complaint from ***************************, which was submitted to the Better Business Bureau from an *******************, regarding **.******** ’s failure to access **********.  Our records indicate that this is a suspicious account, which is why access was not granted.  Two payment attempts were made.  The first was declined because our credit card processor reported that the card used had been reported stolen.  The second payment, which was made with a different card, was ultimately successful but was flagged as potentially fraudulent and was later disputed by the cardholder.  In addition, the practice being signed up has a mailing address in a different state than the physical address of the device that was used to register that practice.  Finally, there is no record of ****************, who submitted the complaint to the Better Business Bureau, being associated with **. ******** practice.  All of these issues lead us to believe that access cannot and should not be granted to iPrescribe. 

  Customer Answer

  Date: 10/20/2023

  
  
  

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,They are harrassing me. I inquired about their services more than 1 year ago but decided to not go through with it. I've asked them to cancel the service many times and I keep getting invoices that are past due for a service not performed. I need this to stop.I have reported this to **** currently employer and they have marked this as spam.

  Business Response

  Date: 01/27/2025

  Hello,

  Per my previous email on December 4, the subject complaint by ***** ****** did not specify which solution she inquired about, nor did it indicate if she actually signed up for any services we offered. Given that she mentioned that she   reported it to her employer as SPAM, I would need to know more. Our solutions are sometimes integrated into other health IT platforms, which would be supported by that solution partner rather than directly by DrFirst.

  If she signed up for the iPrescribe app, it is self-service and requires third party identity verification. (*****). Users must work directly with*****Support if they have issues with the identity verification processand we recommend that they go through the entire process in one sitting.

  Failure to validate properly would result in not being able to prescribe using the app for compliance and security reasons.

  DrFiirst has been in business for 25 years, winning more than 25 awards for excellence and innovation, including Gold in the prestigious 2023 ****** Awards for use of clinical-grade AI to prevent medication errors. Our solutions help 100 million patients a year and are used by more than71,000 pharmacies,270 EHRs and health information systems, andover ***** hospitalsin the **** and *******

  As I noted in my previous response regarding the other two complaints, I am not trying to downplay the importance of responding to dissatisfied customers. Unfortunately, with turnover the original complaints were sent to an individual that no longer works at DrFirst, so they went to a SPAM folder.

  Customer Answer

  Date: 01/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 19966859
  
  I am rejecting this response because:
  
  Delay in Response: It has taken the company two years to respond to my BBB complaint. This is unacceptable, and during this time, they have made no effort to address my concerns or resolve the issue.
  

  Lack of Communication: Contrary to their claim, the company has never responded to any of my emails. I have attempted to contact them on multiple occasions without receiving any acknowledgment or assistance.

  
  No Enrollment in Services: I have never signed up for their services, and their assertion that I may have used or inquired about their solutions is false.

  
  Misrepresentation of Email Delivery: The company's claim that their previous emails went to my spam folder is incorrect. Their emails were never in my spam folder.

  
  Unwarranted Billing: Despite not signing up for their services, I continue to receive emails from them demanding payment for services I never requested or agreed to.

  
  This ongoing issue is both frustrating and unprofessional. I request that the company cease all further communications and billing attempts immediately. Additionally, I ask that they provide confirmation in writing that they will no longer contact me regarding these unwarranted charges.
  
  
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  platform: iPrescribe - Cost $274.05 for annual plan to send prescriptions from phone/*******. Unable to utilize platform as described. iPrescribe will not recognize 6-digit authenticator code. I have made numerous contacts for assistance via chat, email and phone. It is IMPOSSIBLE to talk to a representative in person. Hold times on phone are an hour or longer. Emaill responses have insufficiently responded to issues. I am requesting a full refund and have been unable to talk to a representative in person. This product/service has been a nightmare to work with and despite completing authentication to prescribe controlled substances, I am unable to do so. I have been unable to resolve my issues after repeated attempts. This is an ongoing loop with no end.

  Business Response

  Date: 01/27/2025

  Hello,

  Per my previous email on December 4, the subject complaint by *** ********** is for a self-service smartphone app called iPrescribe. As with most self-service apps, live support is limited.

  To use the app, the individual must go through a third party for identity verification. (*****). In the **** for iPrescribe, we note that users must work directly with ***** Support if they have issues with the identity verification process and we recommend that they go through the entire process in one sitting. 

  Furthermore, in order to prescribe controlled substances using our app, individuals must go through additional steps in accordance with ******************************* (***) regulations: 

  1. Download the ***** Authenticator app. 
  2. Confirm your mailing address to receive a physical device to support two-factor authentication. (The *** requires a separate device from the device used to prescribe to generate one-time-pins for two-factor authentication.) 
  3. Have a reference verify your identity. 
  4. Verify your identity as a prescriber via *****.
  5. Enter a verification code received at your DEA-listed mailing business address (5-10 business days to receive).  

  Failure to validate properly would result in not being able to prescribe using the app for compliance and security reasons. 

  DrFiirst has been in business for 25 years, winning more than 25 awards for excellence and innovation, including Gold in the prestigious 2023 ****** Awards for use of clinical-grade AI to prevent medication errors. Our solutions help 100 million patients a year and are used by more than 71,000 pharmacies, 270 EHRs and health information systems, and over ***** hospitals in the **** and *******

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM A PHYSICIAN STARTING A NEW PRACTICE I BOUGHT THE MEMBERSHIP FOR ONE YEAR ALMOST 2 WEEKS AGO IT HAS TAKEN ME AROUND 2 WEEKS TO BE ABLE TO SET IT UP AND I HAVENT BEEN ABLE TO I TRIED TO SPEAK TO SOMENE TO HELP ME AND I HAVENT BEEN ABLE TO SPEAK TO A HUMAN ALL THEIR COMMUNICATION IS THRU EMAILS AND STILL I TRIED TO PRESCRIBE A PRESCRIPTION AFTER BACK AND FORTH AND I HAVENT BEEN ABLE TO. PRESCRIPTIONS DO NOT GO THRU I WENT THRU ANOTHER AP THAT DOES BACKGROUND CHECKS AND STILL I WAS NOT ABEL TO PRESCRIBE. I AM CANCELING THIS MEMEBERSHIP AFTER THEY COLLECTED ALL MY MONEY ($360) AND THEY WONT REFUND ALL THE MONEY. EVEN THOUGH THEY KNOW THAT AFTER 2 WEEKS THE APPLICATION HAS NOT WORKED FOR ME I NEED THEM TO REFUND MY MONEY SINCE I HAVE NEVER USED THE AP DUE TO THEIR NEGLIGENCE

  Business Response

  Date: 01/27/2025

  Hello,
  
  Per my previous email on December 4, the subject complaint by ***** ***** is likely for a self-service smartphone app called iPrescribe, however, she didnt specify it directly.  
  
  To use the app, the individual must go through a third party for identity verification. (*****). In the **** for iPrescribe, we note that users must work directly with ***** Support if they have issues with the identity verification process and we recommend that they go through the entire process in one sitting. 
  
  Furthermore, in order to prescribe controlled substances using our app, individuals must go through additional steps in accordance with ******************************* (***) regulations: 
  
  Download the ***** Authenticator app. 
  Confirm your mailing address to receive a physical device to support two-factor authentication. (The *** requires a separate device from the device used to prescribe to generate one-time-pins for two-factor authentication.) 
  Have a reference verify your identity. 
  Verify your identity as a prescriber via *****.
  Enter a verification code received at your ****listed mailing business address (5-10 business days to receive).  
  Failure to validate properly would result in not being able to prescribe using the app for compliance and security reasons. 
  
  DrFiirst has been in business for 25 years, winning more than 25 awards for excellence and innovation, including Gold in the prestigious 2023 ****** Awards for use of clinical-grade AI to prevent medication errors. Our solutions help 100 million patients a year and are used by more than ****** pharmacies, 270 EHRs and health information systems, and over ***** hospitals in the **** and *******