Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dry Cleaners

Zips Dry Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Zips Dry Cleaning's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zips Dry Cleaning has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday May 25, 2025 I dropped off my duvet comforter to be cleaned at Zips Brandywine MD. The employee opened up the store and I asked her when the comforter would be ready. She explained to me that the comforter would be ready Tuesday since Monday May 24th was a holiday. I asked her could someone other than myself pick it up on Tuesday she said Yes. I called Tuesday May 27th to ask when would my comforter would be ready for pick up she stated it takes 3-5 business days. I explained that the employee on Sunday told me it would be ready Tuesday. She said nobody works on sundays. I explained to her there was two people working in the store on Sunday. She let me know that was misinformation and it would be ready Friday. I asked her for a supervisor to reach out to me. The supervisor name **** called me and let me know he can have the duvet comforter ready by Friday and there was nothing he could do about it or I can pick it up uncleared. This was very unprofessional and unorganized on Zips behalf. This misinformation led me to drive over an hour to drop it off after being advertised as 24/7 cleaning.

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off my green dress on July 26, 2024, along with my other clothes. I picked up my dress and my other clothes on July 27, 2024. I noticed there were stains on my green dress from this establishment, but they put a tag on my dress stating the outfit came in damaged. I paid $10.47 for all of my clothes combined. On July 29, 2024, they issued a refund to me for the amount I paid for the dry cleaning of the dress, which was $3.29. I want this place of business to pay me the cost of the dress since they damaged it.

    • Initial Complaint

      Date:12/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my clothing to this establishment to be cleaned. When my clothing was picked up they had yellowish stains on them that was not not there before. The manager took the clothing items back and recleaned. One of the items which was a white sweater had to be cleaned at least 5 times the stain was not able to be completed removed. I took the sweater and discovered once I was home that because of the multiple times the sweater was cleaned it thinned out the sweater in the three areas that was treated. I returned to the cleaners they accepted the garment back but never called me to discuss what the next steps were. I went back up to the cleaners a few days later and spoke with the manager who said that it was nothing that can be done and she did inform me that they are in position of my sweater. They knowing returned the sweater that they caused additional damage too i.e. thinning of the material and did not say anything to me. Again it was not until I got home took the sweater that I discovered the additional damage. They said I needed to contact the another manager for further assistance. I made several calls with no return call.

    Zips Dry Cleaning is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.