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Business Profile

Gas Station

Lothian Sunoco

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recommended by ***** from Brandywine Auto of Bowie where I purchased a rear end for my Suburban he recommended lothian Sunoco and said ask for ****** so I arranged to have the part sent there and have my truck picked up and taken there so when I went to pick it up they told me I still needed other parts for the brakes so I was gonna finish the rest myself so I picked it up and drove it to my lot where they picked it up from and it sat there for over a week cause I had some other things to do so when I went back to pick up the truck I looked underneath and noticed my gas tank was all dented up at the bottom so at the time I said whatever cause I didnt see anything leaking until I filled up the tank and saw gas leaking bad down the gas tank so I took pictures and a video of the gas leak and dents too the tank so I I called them back and asked for ****** again and told him what I saw and he said they didnt do it. My truck sat for over two years and hasnt moved since but the dents are fresh you can see the metal scratches on the bottom of the tank. I need your help to get this corrected and I really dont trust them to do anymore work to it I need someone else to do the work for me. Thanx in advance ******* *******

    Business Response

    Date: 06/20/2023

    The truck was towed here with a flat tire and right axle falling out of the rear-end. The customer supplied his own used rear-end, I advised the customer that the rear was not complete and that his rear was to badly damaged i could not switch the parts from one rear to the other. I also advised him the driveshaft was damaged (he did not bring a new one) he said he had been trying to get the one driveshaft off and couldn't get it off. All of the missing and broken parts i advised the customer on and he supplied his parts and did not supply all the parts and wanted to finish the truck himself. I did everything he was charged for, we not damage anything and i advised him of all the damage and he didn't want to fix it and wanted to do it himself.

Lothian Sunoco is NOT a BBB Accredited Business.

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