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Business Profile

New Carpets

Kashmir Carpet & Floors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my kitchen island made. New countertops . Backsplash. Lights. Mani Kashmiri once project started hardly supervised. Had my entire lighting system blow up because he used unlicensed individuals to do lighting .He also installed defective cabinets and repeatedly refused to acknowledge it, finally when I reached out to the actual cabinet people myself he was forced to replace two very defective drawers . thats not the issue currently . The quartz countertops he installed and claims has a 15 year warranty has smears and smudges not related to cleaning. As well as little black dots appearing on it. Initially when I complained. The installation took place last summer. He had the installer come in and put acetone on spots . Later I noticed black spots coming on and smudges developing. I ignored it as my interactions with this individual have been very unpleasant as he refuses to acknowledge his mistakes. But in the last two weeks widespread smudges have developed all over them. Regardless of cleaning. When I reached out he gave me a non descript answer . Then I asked again if he would ask someone to take a look. No reply from him. I do not wish to directly interact with this person as he has been rude and non responsive. I would like to know what options I have re my countertops short of replacing the 6500 dollars worth of countertops he charged me for obviously defective countertops.

    Business Response

    Date: 07/11/2024


Kashmir Carpet & Floors is NOT a BBB Accredited Business.

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