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Business Profile

General Contractor

INC ELEVATION

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently acquired an existing Saloon and needed improvements on additional services. INC ELEVATION was referred by a vendor Deckersolutions LLC. Inspection was conducted amidst us, Saloon closure date was agreed upon and related to customers. A quote was sent and there were texts/voice call messages clarifying detailing works to be done due to my inability toorder most of the equipments online.
    Payments were made by checks on 10/19/2022 and 11/07/2022. Totalling $18,665.60
    Jobs to be done included:
    40 Recess lights ( delivered 22)
    4 shampoo bowls
    5 Mirrors (delivered a different kind from what was agreed)
    5 barber's seats (delivered 4)
    2 GFCI Sockets
    2 Eye wash faucet
    4 floating shelves
    Replace old floor drain pipes.
    Replace a broken tile.
    Construct Signage name & logo
    Reception area decor
    Detail cleaning.
    The agreed date for these job to be done were never met and the equipment supplier has informed me that cash has been refunded back to his account for products they couldn't deliver.
    Up till now, he has refused to refund my cash claiming he hasn't received any transaction notification from his bank.
    The manner in which the job was handled was so unprofessional. Attached are evidences of text messages in which I kept appealing to him to come round up my job. Untill I became frustrated and had to mobilize another contractor to complete the job to enable us commence operations.
    I will appreciate if your office can intervene for me to get my money back.
    Thank you.

INC ELEVATION is NOT a BBB Accredited Business.

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